Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anuradha Pathak

Bengaluru

Summary

I am a finance professional with 8 years of experience in Transaction Monitoring, Fraud Investigation, and Paraplanning. Having worked with multiple renowned companies in the past, I am well-versed in communications and external correspondence strategies in the business world. As an effective communicator with strong presentation skills and a solid work ethic, I have expertise in financial models and forecasting. I am seeking challenging roles in the banking or fintech sectors that will allow me to grow further as an individual, while simultaneously contributing to the growth and productivity of the organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior QA Analyst

HSBC
Bengaluru
09.2022 - Current
  • Conducted Quality Reviews for cases investigated and closed by the TM Operations team.
  • Prepared and shared Monthly & Weekly reports with global Operations and Stakeholders.
  • Served as the single point of contact for HK and SG teams for all report-related queries.
  • Performed monthly sampling, ensuring no misses in the sampling percentage for audit purposes.
  • Managed capacity planning based on samples and distributed work among team members.
  • Created decks for Q-Hour sessions to discuss operational performance and share best practices.
  • Cross-trained in different queues and trained team members on Sampling and Reporting.
  • Managed end-to-end processes related to access, training, walkthroughs, and accreditation of new hires.
  • Recognized for efficiency in multitasking and resolving issues across countries.
  • Trained and accredited in Private Banking, GSNA, and Insurance.
  • Reviewed closed cases by evaluating the quality of ACS (Analyst Case Summary) and identifying any anomalous transactions within HSBC.
  • Produced daily and monthly reports (Productivity, Escalation, and RFI) and submitted them to management.
  • Assisted in improving individual and team quality by following Global Correspondent Banking Norms.
  • Assessed completed batch records, evaluated successes, and identified areas for quality improvement.
  • Enabled timely product release through diligent production analysis and evaluation.
  • Led Q-hour meetings and team huddles for error rectification.

Associate

HSBC
Bengaluru
03.2020 - 09.2022
  • Managed and assisted a team across multiple locations, providing mentoring and performance evaluations.
  • Monitored and managed KPIs, ensuring KYC SLAs were met across different ASP markets.
  • Conducted monthly governance calls with business heads from different countries to discuss performance metrics (Alerts, Quality, SLA, etc.).
  • Oversaw team performance through regular bi-weekly check-ins (CTCs), offering constructive feedback and assisting with career progression.
  • Managed work allocation for staff across various countries.
  • Supported the successful completion of remigration of an NS process from one country to another.
  • Acted as a KYC and AML subject matter expert for KYC due diligence teams.
  • Collaborated with the Manager on procedure updates and managed the team's performance in their absence.
  • Assisted the training department in conducting regular training sessions and refreshers for delegates, supporting trainers in their tasks.

Senior Financial Planning Analyst

Valenta Solutions
Bengaluru
09.2017 - 03.2020
  • Prepared and updated Statement of Advice (SOA) documents and templates.
  • Created Record of Advice (ROA) documents, financial planning file notes, and personal insurance cover quotes based on client profiles.
  • Prepared client review documents related to investment strategies and portfolio reweighting.
  • Performed financial modelling and compared different financial planning scenarios for clients.
  • Entered client data into financial planning software, including Xplan, Adviser Logic, and Midwinter.
  • Followed up with fund managers, share registries, and banks to gather information.
  • Updated model portfolios based on research house views.
  • Solely managed two clients, with direct interaction for queries and clarifications regarding financial modelling.

Education

MBA - Finance

Ramaiah Institute of Management Studies
Bengaluru
07-2017

PGDM - Marketing

Ramaiah Institute of Management Studies
Bengaluru
07-2017

B. Com, Accounts Honors - Accounting And Finance

Jamshedpur Women’s College
Jamshedpur, Jharkhand
07-2015

Skills

  • Quality assurance metrics
  • Financial Analysis
  • Financial planning
  • Projections
  • Reporting
  • Forecasting
  • MS Office
  • Risk assessments
  • Process Reviews
  • Root Cause Analysis (RCA)
  • Ability to Multitask
  • Effective time management
  • Adaptability
  • Ability to work under pressure
  • Leadership skills
  • Detail-oriented
  • Teamwork skills
  • Problem-solving

Accomplishments

  • Received Super Star of the Quarter in the second quarter amongst the Bangalore site QA TM Ops.
  • Contributed to the team's performance, helping them win the Seed Ball Competition.
  • Received appreciation and AOB points for dance and performance during the Start of the Quarter in Rewards and Recognitions.
  • Recognized for managing new joiners and successfully completing training in HK and SG Private Banking at HSBC, GSC Bangalore, India.
  • Awarded "Star of the Quarter" and "Super Star" in the third and fourth quarters of 2021 amongst the Bangalore Name Screening Team, demonstrating quick learning and excellent performance.
  • Received an award for maintaining excellent quality service with nil errors for the year 2021 & 2022 consecutively in Quarter 2 at HSBC.
  • Promoted to Senior Financial Planner within 1 year, passed the required test in one go, and trained a new staff member under my guidance, for which I received Super Star Awards.

Certification

Financial Modeling and Forecasting Financial Statements.

Interpersonal Communication.

Timeline

Senior QA Analyst

HSBC
09.2022 - Current

Associate

HSBC
03.2020 - 09.2022

Senior Financial Planning Analyst

Valenta Solutions
09.2017 - 03.2020

MBA - Finance

Ramaiah Institute of Management Studies

PGDM - Marketing

Ramaiah Institute of Management Studies

B. Com, Accounts Honors - Accounting And Finance

Jamshedpur Women’s College

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Anuradha Pathak