Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
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ANURAG AGARWAL

ANURAG AGARWAL

New Delhi

Summary

Dynamic Knowledge & Pursuits Specialist at Ernst & Young with expertise in sales enablement and project management. Proven track record in delivering high-impact research and strategic insights that drive business development. Adept at leveraging market intelligence to enhance client engagement and foster collaboration across teams, ensuring alignment with evolving sector needs.

Overview

19
19
years of professional experience

Work History

Knowledge & Pursuits Specialist

Ernst & Young
08.2022 - Current
  • Drive pursuit support for Strategy & Execution (S&E) service line through focused research and strategic initiatives.
  • Support BD and client engagement activities for GPS and FS sectors, leveraging deep-dive insights to inform decision-making
  • Provide end-to-end pursuit support, including co-creation of credentials and case studies, tailored go-to-market (GTM) material, sector intelligence, and account-level research
  • Leverage AI-driven tools to streamline research and support content creation
  • Conduct regular content gap assessments to curate high-impact pursuit materials, ensuring alignment with evolving sector and account needs
  • Manage end-to-end content lifecycle-from sanitization and metadata tagging to publishing
  • Enable collaboration across the S&E sector network, fostering cross-team knowledge sharing

Consultant

Teleperformance
01.2022 - 08.2022
  • Sales Support - Assisted the sales team in their pursuits by providing strategic insights
  • Part of a team that supported business research requirements of internal clients
  • Project scoping: Objectives, plan and timelines for the research
  • Led a team of analysts and managed overall project delivery
  • Nature of projects included prospect intelligence, competitive intelligence/benchmarking, market strategies/trends analysis, opportunity assessment, etc.
  • Knowledge Management - Maintained an internal repository on SharePoint with updated content

Manager

Benori Knowledge
08.2019 - 01.2022
  • Sales & Operations Support - Led a team that functioned as a bridge between sales & ops
  • Conducted research to understand the industry structure, trends, key players
  • Generated insights on companies to understand their strategic priorities
  • Created sales collaterals articulating company's value proposition and solutions
  • Managed the workflow portal on SharePoint to capture proposals and projects requests
  • Knowledge Management - Undertook content gap assessment basis business strategy and created relevant content
  • Defined and executed content creation/curation processes

Senior Business Analyst

Evalueserve
02.2011 - 08.2014
  • Provided research support to clients across industries, including BFSI, e-commerce
  • Led various research projects: Understanding the objective, project scoping, developing research methodology, and setting project timelines
  • Team management: Managed analysts, responsible for mentoring, quality check
  • Undertook extensive report writing including company profiles and sector reports
  • Created detailed reports covering financials, strategies, and key trends, competitors

Assistant Manager

Aviva Life Insurance
08.2006 - 09.2010
  • Sales Support - Assisted the BD team in their pursuits
  • Conducted research covering market size & trends, competitor analysis, growth drivers & inhibitors, and regulatory frameworks
  • Maintained a dashboard of companies to be targeted for a potential tie-up
  • Prepared business proposals, business plans and RFPs for the targeted partners
  • Created pitch presentations to showcase Aviva's capabilities

Education

MBA - Marketing

University of Pune
06-2006

B.E. - E&C

VTU
Belgaum
06-2004

Skills

  • Sales Enablement
  • Sales Support
  • Knowledge Management
  • Content Management
  • Business Research
  • Secondary Research
  • Market Intelligence
  • Competitive Intelligence
  • Stakeholder Management
  • Project Management
  • Team Management
  • Bid Support

Accomplishments

  • Enabled S&E teams win multiple pursuits, with a combined value of over USD 500K.
  • Received the 'Spot Award' within six months of joining EY.
  • Received the 'Rising Star Award' within six months of joining Teleperformance.
  • Led the automation of the workflow process at Benori.
  • Led the implementation of KM programs at Benori and Genpact.
  • Recognized by Genpact's leadership for building a robust KM page for the service line.
  • Liaisoned with various analysts and ensured cost savings for Genpact: USD 1,750 by getting Dimension Data's CX Benchmarking reports for free for two years, USD 500 on subscription fee for a leading banking report provider.
  • Wrote a few articles based on in-depth research: Neo Banks - The Next Banking Revolution, The Evolution of Voice-activated Banking, Bridging the Digital Divide: How Banks can Turn CX into Their Biggest Asset.
  • Awarded 'Outstanding Team Contributor' for a couple of years at Genpact.

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 04/14/83

Timeline

Knowledge & Pursuits Specialist

Ernst & Young
08.2022 - Current

Consultant

Teleperformance
01.2022 - 08.2022

Manager

Benori Knowledge
08.2019 - 01.2022

Senior Business Analyst

Evalueserve
02.2011 - 08.2014

Assistant Manager

Aviva Life Insurance
08.2006 - 09.2010

MBA - Marketing

University of Pune

B.E. - E&C

VTU

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ANURAG AGARWAL