Anurag Chugh
Noida
Summary
Dynamic Business Transformation Consultant with expertise from Tech Mahindra, specializing in process automation and digital transformation. Proven track record in enhancing operational efficiency and delivering impactful solutions. Skilled in stakeholder engagement and product demonstrations, driving successful change management initiatives while leveraging cutting-edge technologies to align business objectives with innovative strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Transformation Consultant BPS
Tech Mahindra
Noida
09.2023 - Current
- Leading transformation initiatives to enhance operational efficiency utilizing Gen AI and Agentic AI capabilities across diverse projects
- Analyzing business processes to identify opportunities for improvement through automation and innovation.
- Developed comprehensive plans to align technology solutions with business objectives.
- Facilitating workshops and training sessions to engage stakeholders in transformation efforts.
- Providing expertise on industry trends, competitor activities, and emerging technologies relevant to the project scope.
- Delivering product presentations and demonstrations,and providing support at external and internal customer facing events.
Techno Functional Consultant & Implementation Manager
HCL Technologies
Noida
03.2019 - 09.2023
- Driven end to end process from business requirement management to integration, configuration and production deployment for a new business implementation project.
- Built & deployed automation tools/ solutions to ensure process optimization and increase in efficiency.
- Provided techno-functional solution support for all the new business implementations while building the entire system from the scratch.
- Sink between technical and functional requirements of the project and provided solutioning/advise to the client or internal teams accordingly.
- Customized, extended, modified, localized or integrated to the existing product by virtue of testing & production.
- Supported the solutioning team from architectural design, testing and implementation stand point.
- Checked the feasibility of the new change requirements and provided optimal solution to the client with clear timelines.
- Oversaw change management efforts to support implementation of critical initiatives, process and culture changes.
- Provided product support and maintenance to the clients for a specific solution and resolved the day to day queries/ technical problems which may arise.
- Implemented the business processes, requirements and the underlying technology to translate them into solutions.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting with customers and individuals, enabling parties to meet and discuss project progress.
IT Operations Manager
CPA Global Support Services Pvt. Ltd.
Noida
09.2011 - 03.2019
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Designed and maintained all IT processes and manuals according operation policies through standardization of methods.
- Conferred with executives to advice and plan for short-term and long-term IT system upgrade needs.
- Prepared and reviewed all Service Level and Operation Metrics and KPI scorecards for service delivery.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Ensured that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Enabled support and guidance to stakeholders via IT Service desk.
- Coordinated technical training and personal development classes for staff members.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Prepared reports, ensured optimal performance and maintained records of service level agreements for the end users.
IT Analyst
Prometric Testing Pvt. Ltd.
Gurugram
10.2008 - 10.2011
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Enhanced and reconstructed computer systems to increase efficiency.
- Investigated system issues and implemented resolutions to reduce downtime.
- Remotely installed applications and software of test center servers, admin and testing machines.
- Provided steps and directions to testing administrator on issue resolution.
- Installed software packages, patches, hot fixes and updates on test center servers and testing machines.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced and reconstructed computer systems to increase efficiency.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Education
MBA: Master's - Business Administration
Anna University
Chennai03-2011
Bachelor of Commerce: B.Com -
Delhi University
New Delhi03-2007
High School -
MASD Public School
Panipat03-2004
Skills
- Digital transformation
- IT Service Delivery
- Cloud consulting
- Robotic Process Automation
- Process automation
- Automation implementation
- Process reengineering
- Techno-functional solutioning
- IT Operations Management
- Stakeholder Engagement
Websites
Certification
- Prince2 Agile Foundation
- MCSE
- ITIL Foundation
Personal Information
Title: IT Consulting and Transformation Manager
Skills
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Timeline
Business Transformation Consultant BPS
Tech Mahindra
09.2023 - Current
Techno Functional Consultant & Implementation Manager
HCL Technologies
03.2019 - 09.2023
IT Operations Manager
CPA Global Support Services Pvt. Ltd.
09.2011 - 03.2019
IT Analyst
Prometric Testing Pvt. Ltd.
10.2008 - 10.2011
MBA: Master's - Business Administration
Anna University
Bachelor of Commerce: B.Com -
Delhi University
High School -
MASD Public School