Anurag Das

Kolkata

Summary

CW-Support Analyst with work experience in healthcare domain. Worked with Team for planning, estimation, documentation and status reporting. Possesses knowledge in Siebel Architecture (Application Architecture and Web Architecture) and comfortable with Siebel Tools, Siebel Client in configuration and customization of Siebel Objects at multiple levels like Applets, Business Components, Screens, Views, Joins, Links.

Proven knowledge in configuring applications on the Salesforce Platform and competent to create objects, Custom apps, Layouts, Tabs, Validation Rules, Workflow, Approval processes and Sharing Rules. Acquired knowledge on Salesforce by completing the various Trailhead hands-on which helped me to pave way for exploring the Trailhead Playground.

Knowledge on the Business Processes of Accounts, Contacts, Service Requests, Order Management. Knowledge of business requirements and system requirements. Able to spot and identify and implement Siebel eScripting, Business Service and Workflows. Analyzing the business requirements and feasibility in implementing it and worked on SLAs.

Overview

Certification

Work History

CW-Support Analyst

AMGEN ARM DEVIS

CRM practitioner with strategic assessment , design and implementation practice in application development and system integration.
Worked closely with Business Solutions Team keeping them fully informed of problems/tickets/incidents and development progress
Worked on adhoc activities like Safety Events Tracking, Corporate Data Load, HR User Deactivation, Golden ID Import, Drug Dev Extraction, Weekly Status Report activity comfortable with Siebel Tools, Siebel Client in configuration and customization of Siebel Objects at multiple levels like Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists and Drilldowns
Knowledge of business requirements and system requirements
Able to spot and identify and implement Siebel eScripting, Business Service and Workflows
Analyzing the business requirements and feasibility in implementing it and worked on SLAs
Conducting meetings with the Client/User and organizing the resolution

Education

B.Tech - Electronics and Instrumentation Engineering

Techno International Newtown

01-2021

ICSE & ISC - PURE SCIENCE

ST. AUGUSTINE'S DAY SCHOOL

KOLKATA

01-2017

Skills

Siebel Architecture / Salesforce Configuration & Customization
Siebel/Salesforce CRM
Trigger/Aura in Salesforce
Toad
Notepad
SOSL/SOQL

HTML , CSS
Forcecom
Workbench
Siebel Tools
Siebel CRM/Salesforce CRM
Salesforcecom (Configuration and Customization)

Certification

Salesforce Certified Administrator
Salesforce Platform Developer - 1
Salesforce App Builder
Salesforce OmniStudio Developer

Current Role

CW-Support Analyst /Siebel , Salesforce Administrator

Professional Highlights

I have actively participated in the Hackathon for GenCs with my project team named as Tiny Coders Jr. Eradicated and tried to minimize a real-life scenario which is catering to the requirement of my project and acted as an exclusive idea and prototype for the hackathon. Completed major courses and certification related to AWS on which I was currently working on. Completed Trailhead Salesforce courses and trainings and achieved 88,675 points and 98 badges.

Project Engagements

AMGEN ARM DEVIS (HealthCare domain)

Timeline