RAVI KIRAN GRANDHE

Project 1: ATT (Sales Cloud; Data Cloud)

Duration:Aug 2023 - Present

Role: Salesforce Technical Architect

Description: AT&T is one of the leading telecom service providers in the U.S. region, and it provides various services, including wireless, fiber, and Internet Air, etc.

Responsibilities:

• Supports the Lead Management team in ATT for the retail customer base.
• Works with customers and understands the requirements.
• Provide solutions to the customer requirements in standard Salesforce lead management.
• Develop customized solutions if the requirement is complex to achieve through standard Salesforce features.
• Architected a seamless integration between Salesforce and legacy systems using MuleSoft.
• Technically, design customized UIs using client-provided mock screens.
• Prepare the technical design document and walkthrough with the product owners, scrum team, and business.
• Support the testing team in the preparation of test cases.
• Provide feedback to the scrum team in the sprint demo, and make sure that development is as per customer requirements.
• Present the technical design in the larger Salesforce architectural forum, and review it with peer architects.
• Participate in the weekly business call and provide inputs technically.
• Part of the pilot launch team for the implementation of data cloud in lead management.

Project 2: Brightspeed (Sales Cloud; Zuora)

Duration: Feb 2023 - Aug 2023

Role: Order Management Migration Support for Zuora.

Description: Provide an impact analysis in Zuora for the migration of Salesforce Vlocity to ServiceNow OM.

Responsibilities:

• Discuss and understand the migration journeys from customers.
• Deep dive into Salesforce-Zuora integration flows and prepare functional and technical flow documents.
• Support new systems for the implementation of new subscription flows from ServiceNow, OM.
• Prepare the impact analysis document, and submit it to the client.

Project 3 : Lumen Technologies (Sales Cloud)

Duration: June 2022 - Jan 2023

Role: Salesforce Technical Architect

Description: Build a new interface in Salesforce for agents to fetch new customer properties from the inventory system and submit bulk orders for the pre-activation of broadband lines in new properties.

Responsibilities:

• Analyze the customer requirements and specifications.
• Design the To-Be process in the Salesforce Sales Cloud.
• Prepared a technical design document using LWC and Salesforce asynchronous Apex.
• Present the technical design document in the solution forum.
• Support development and testing until it goes live.

• Analyze the customer requirements and specifications.
• Design the To-Be process in the IT landscape of customer requirements.
• Prepare functional and technical design documents.
• Collaborate with project management and IT development teams.
• Conduct an architectural system evaluation and design walkthrough sessions with customers, developers, and testers.
• Conduct a workshop with third-party vendor applications for integration and automation.
• Leading the Enterprise Siebel team and being involved in requirement discussions, providing solutions and timelines for completing client requirements.
• Effort estimation and preparation of the low-level design document of customer requirements.
• Supporting the L3 team to analyze and find the root cause of existing production issues.
• Rationalization of product structures and optimization of product structure loading into orders.
• Development of complex requirements in both configuration and integration with third-party systems.
• Integrate the Siebel application with third-party vendor applications for full automation of telecom and consumer services.
• Product bundling and pricing configuration for enterprise customer requirements.

• Leading the Enterprise Siebel team and being involved in requirement discussions, providing solutions, and timelines for completing client requirements.
• Effort estimation and preparation of the low-level design document of customer requirements.
• Worked on change requests for enterprise customer requirements.
• Delivered bulk order processing for enterprise customers.
• Creating macros for bulk loading of products.
• Rationalization of product structures and optimization of product structure loading into order
• Supporting the L3 team to analyze and find the root cause of existing production issues.
• Configuration changes on Account, Sales Order, Quote, Contact, and Service Request.
• Development of complex requirements in both configuration and integration with third-party systems.
• Integrate the Siebel application with third-party vendor applications for full automation of telecom and consumer services.
• Product bundling and pricing configuration for enterprise customer requirements.

• Discussion with client to draw new products and prices
• Design and develop new TBUI screens for customer journey from Account to Order
• Rationalization of product structures and optimization of product bundle loading
• Modify customization templates according to customer requirements
• Develop new criteria for Eligibility and Compatibility and its rules
• Enhance order management flows and pricing rules
• Modification of existing application to meet changing business requirements
• Integrate Siebel application with external or 3rd party vendor applications
• Involved in resolving the issues as part of Unit testing, TQA and User acceptance testing
• Provided L3 support to find root cause of production issues
• Daily reviewing/reporting on product and order management issues
• BellTel - BSS IT System Integration project is a Greenfield project that involves customization of COTS products for deployment and implementation of O/BSS solution in the realm of Prepaid services for Bell Telecommunications Ltd

• Discussion with the client to draw new products and prices.
• Design and develop new TBUI screens for the customer journey from Account to Order.
• Rationalization of product structures and optimization of product bundle loading.
• Modify customization templates according to customer requirements.
• Develop new criteria for eligibility, compatibility, and their rules.
• Enhance order management flows and pricing rules.
• Modification of the existing application to meet changing business requirements.
• Integrate the Siebel application with external or third-party vendor applications.
• Involved in resolving the issues as part of unit testing, TQA, and user acceptance testing.
• Provided L3 support to find root cause of production issues
• Daily reviewing and reporting on product and order management issues.