Anurag Goyal
Key Accounts Manager
Delhi
Summary
Dynamic Key Account Manager with 6 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Key Accounts Manager
Zomato
Jalandhar
07.2019 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Sales/Account Manager
Zomato
Hoshiarpur
10.2018 - 06.2019
- Sold new products and services and developed new accounts to maximize revenue potential.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed pipeline to monitor sales progress and boost company revenue.
Senior Executive
Zomato
Gurugram
09.2017 - 09.2019
- Assisted team leader with coaching and mentoring of new employees.
- Handled inbound customer chat conversations.
- Delivered prompt service to prioritize customer needs.
SME
Aegis
Gurugram
08.2015 - 04.2017
- Analyzed business problems, identifying root causes and developing robust solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Bachelor of Arts - Political Science
Sri Aurobindo College
University On Delhi 07.2011 - 04.2015
Skills
Key account management
Timeline
Key Accounts Manager
Zomato
07.2019 - Current
Sales/Account Manager
Zomato
10.2018 - 06.2019
Senior Executive
Zomato
09.2017 - 09.2019
SME
Aegis
08.2015 - 04.2017
Bachelor of Arts - Political Science
Sri Aurobindo College
07.2011 - 04.2015
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