Open To Work
ANURAG KHARWAR
Kolkata
Summary
Resourceful Front Office Agent known for high productivity and efficient task completion. Possess specialized skills in customer service management, conflict resolution, and reservation systems. Excel in communication, multitasking, and adaptability, ensuring seamless front desk operations and positive guest experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
FRONT OFFICE AGENT
Le Royal Meridien
Dubai
04.2025 - 02.2026
- Delivered exceptional customer service while efficiently handling guest inquiries and requests.
- Greeted guests and ensured smooth check-in and check-out processes.
- Managed reservations using hotel management software for efficient room allocation.
- Actively collaborated with team members to resolve issues quickly, promoting a positive guest experience.
- Trained new staff on front desk procedures and customer service standards consistently.
- Assisted in managing front office operations during peak hours to maintain service quality.
- Resolved guest issues promptly, fostering a positive and welcoming environment.
Telephone Operator
Le Royal Meridien
Dubai
05.2024 - 04.2025
- Operated multi-line telephone system for incoming and outgoing calls.
- Provided excellent customer service to guests and callers with professionalism.
- Directed calls to appropriate departments or personnel promptly.
FRONT OFFICE ASSOCIATE
ITC Grand Chola
Chennai
12.2022 - 03.2024
- Proficient in Opera PMS with a strong track record in managing guest reservations and front desk operations.
- Skilled in facilitating smooth guest check-ins and check-outs, ensuring a seamless experience.
- Competent in cashiering and financial transactions within the hospitality setting.
- Played a key role in the successful hosting of the G20 Summit, delivering exceptional service to VVIPs and international dignitaries.
INDUSTRIAL TRAINEE
The Oberoi Grand
Kolkata
07.2022 - 12.2022
- Completed comprehensive Industrial Training across four key hotel departments: Front Office, Housekeeping, Food & Beverage Service, and Food Production.
- Acquired proficiency in Front Office operations, including managing group check-ins and luggage coordination.
- Developed expertise in Housekeeping, mastering room and bed preparation, and leading task delegation among junior staff.
Education
Bachelor's in Hospitality Management -
International School of Hospitality Management
Kolkata 06.2019 - 04.2022
Skills
- Opera PMS
- Complaint handling
- Cash handling
- Guest satisfaction
- Effective Communication
- Situation handling
- Upselling
- Team collaboration
- Attention to detail
Languages
English
Proficient
C2
Hindi
Proficient
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹45000/yr - ₹200000/yrTimeline
FRONT OFFICE AGENT
Le Royal Meridien
04.2025 - 02.2026
Telephone Operator
Le Royal Meridien
05.2024 - 04.2025
FRONT OFFICE ASSOCIATE
ITC Grand Chola
12.2022 - 03.2024
INDUSTRIAL TRAINEE
The Oberoi Grand
07.2022 - 12.2022
Bachelor's in Hospitality Management -
International School of Hospitality Management
06.2019 - 04.2022