Anurag Mathew

• Managed and maintained accounts for ANZ-based Medium Commercial Businesses
• Developed and implemented sales strategies to increase account profitability.
• Researched potential new customers, identified decision makers and contacted them via telephone or email.
• Conducted market research to identify trends in customer buying habits.
• Managed incoming inquiries from prospective customers regarding products and services offered by the company.
• Followed up regularly with clients to ensure satisfaction with services provided.
• Identified opportunities for upselling additional products and services to existing customers.
• Last 4 Q attainment

Q2-FY25-53.62%

Q1-FY25-101.57%

Q4- FY24-224.87%.

Q3-FY24-32.91%

• Managed and maintained accounts for ANZ-based Medium Commercial Businesses
• Built and maintained relationships with existing customers through regular communication.
• Conducted market research to identify trends in customer buying habits.
• Ensured accurate tracking of all sales activities in CRM system.

• Managed and maintained accounts for ANZ-based Medium Commercial Businesses
• Monitored customer accounts to ensure timely payment of invoices.
• Built and maintained relationships with existing customers through regular communication.
• Researched potential new customers, identified decision makers and contacted them via telephone or email.

• Provided customer service support to answer inquiries about product features, pricing, and availability.
• Assisted in the development of sales strategies for existing products.

• Frontline in CSG: handling pre-care, tech, and sales.
• Being a Sales SPOC, collects sales information from the team & report out real time.
• Provided technical support to customers via phone, email and online chat.

• Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
• Analyzed customer feedback to improve the quality of products and services.

• Managed the daily operations of a showroom, including overseeing staff and customer service.
• Developed strategies to increase sales and improve customer satisfaction.

• Provided prompt and courteous service to customers via phone, email, and chat.
• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

• Collaborated with other departments to ensure customer satisfaction.
• Identified opportunities for process improvement within the customer service department.

• Identified opportunities for process improvement within the customer service department.
• Analyzed data from surveys to determine trends in customer needs and preferences.
• Prepared detailed reports of daily activities for management review.