Anurag Mulgund
Mumbai
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
4
4
years of professional experience
Work History
L2 Support Engineer
WIPRO
Mumbai
06.2021 - Current
- L2 Support Engineer with over 4 years of experience in Finacle E-banking, Finacle Alerts, Appzillion Application (Mobile & Internet Banking, Employee Device), and CRM L2 Support.
- Skilled in troubleshooting, incident resolution, and system maintenance, with expertise in Oracle DB, SQL DB, UNIX, and Java.
- Adept at ITIL-based service management and ensuring seamless application performance in banking environments along with testing in UAT.
Education
Bachelor of Science - IT
Mumbai University
Mumbai05-2021
Skills
- Incident resolution
- System maintenance
- Database management
- Application support
- Service management
- Troubleshooting techniques
- Customer relationship management
- User acceptance testing
- Problem solving
- Effective communication
- ITIL framework
Timeline
L2 Support Engineer
WIPRO
06.2021 - Current
Bachelor of Science - IT
Mumbai University
Similar Profiles
Vaishnavi GundojuVaishnavi Gundoju
Senior Associate at WiproSenior Associate at Wipro
Hari Kumar ModalaHari Kumar Modala
Lead Administrator- Asset and Configuration Management at WiproLead Administrator- Asset and Configuration Management at Wipro
Rajesh JoshiRajesh Joshi
Us mortgage Underwriter at WiproUs mortgage Underwriter at Wipro
Sushmita KulkarniSushmita Kulkarni
Senior Associate at WIPROSenior Associate at WIPRO
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP