SHREYA SHRIVASTAVA
Lucknow
Summary
A results-driven Senior Analyst experienced in analyzing, optimizing, and supporting hospital systems and processes to ensure efficient operations. Certified Investment Banking Operations Professional with expertise in AML/KYC, regulatory compliance, fraud analytics, and trade lifecycle management. Skilled in stakeholder management, data analysis, and delivering actionable insights through strong business acumen, and technical proficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR ANALYST
HCL TECH
05.2024 - Current
- Currently working as Senior analyst for a US-based Hospital as L1 and L2 support acting as the first contact between the end users and Stakeholders.
- Resolved hardware, software and network issues in hospital systems online such as EMR, HIS and PACS.
- Assisted healthcare staff such as doctors, nurses, and administrators with technical application issues.
- Log, prioritize, and resolve technical incidents to ensure minimal disruption to hospital operations.
- Monitor and maintain servers, storage systems and hospital networks to ensure continuous operation.
- Ensures system meet data privacy and security regulations. Implement and manage backup solutions to safeguard patient data.
- Maintain detailed records of system configurations, troubleshooting steps and resolved issues.
- Ensure timely resolution of vendor-related issues and maintain service level agreements.
- Took 30 plus call daily to provide users timely support and communicate key findings and improve user satisfaction.
CUSTOMER RELATIONSHIP MANAGER
BYD
03.2023 - 04.2024
- Managed the DMS portal, handled grievance resolution, and ensured successful achievement of inquiry targets.
- Prepared weekly and monthly sales and service reports, created monthly presentations, and oversaw complaints resolution and redressal processes.
- Ensures seamless interaction across sales, service, digital platforms and marketing.
- Runs loyalty programs, exclusive offers, and targeted campaigns.
- Used feedback to improve service quality, product features and dealer performance.
ASSISTANT C.R.M.
BMW
09.2020 - 02.2023
- Executed end- to-end CRM process, including inquiry generation, grievance handling, and customer profiling, while also overseeing event organization, showroom operations, delivery coordination, lifestyle product management, and the BMW Mobile Customizer and BSI/BRI packages.
Education
M.B.A. - Business Analytics
Amity University
Noida01.2025
B.B.A. - M.S.
National P.G. College
Lucknow01.2020
Skills
- Microsoft Excel
- Power BI
- Oracle DMS
- MS Office
- Business Intelligence
- Servicenow
- CyberArk
- Data Visualization
- Critical Thinking
- Stakeholder management
- Statistical Method and Techniques
- Cross-Functional team management
- Effective Communication
- Leadership
- Negotiation
Certification
Investment Banking Operations Professional, Imarticus Learning
Timeline
SENIOR ANALYST
HCL TECH
05.2024 - Current
CUSTOMER RELATIONSHIP MANAGER
BYD
03.2023 - 04.2024
ASSISTANT C.R.M.
BMW
09.2020 - 02.2023
M.B.A. - Business Analytics
Amity University
B.B.A. - M.S.
National P.G. College