Anurag Prakash Shiwankar
Pune,Maharashtra
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 Years of progressive IT experience. Multilingual professional with proven success performing daily network health checks and identifying network threats. Focused employee actively involved in disaster recovery efforts and implementation of intrusion prevention systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior System Engineer- IS Consultant
Infosys Ltd
06.2022 - Current
- Provided timely and efficient support for end-users, addressing application-related issues and ensuring minimal downtime
- Collaborated with cross-functional teams to develop and execute business continuity plan, ensuring uninterrupted operations during natural disasters.
- Supported configuration of backup solutions and data replication strategies to safeguard mission-critical systems.
- Responded to service desk tickets, troubleshooting software problems, and resolving technical issues to meet or exceed service level agreements
- Collaborated with cross-functional teams to analyze user requirements and translate them into effective solutions, improving overall system functionality
- Conducted thorough root cause analysis to identify and implement permanent solutions for recurring issues, reducing support ticket volume by15%
- Documented and maintained detailed knowledge base articles and standard operating procedures to facilitate quicker issue resolution and enhance team efficiency
- Coordinated with software development teams to escalate and prioritize bug fixes and enhancements based on criticality and impact on business operations
- Participated in after-hours support rotations, ensuring 24/7 coverage for critical applications and minimizing downtime during system upgrades
- Conducted user training sessions to enhance end-users' understanding of application features and functionalities, promoting self-service capabilities
- Install patches to remediate vulnerabilities detected in application servers
- Performed regression testing to check application behavior after patching in MFALM
Education
MBA - Business Analytics
Birla Institute of Technology, Pilani
Pilani, India08-2026
Bachelor of technology - Mechanical Engineering
Rungta College Of Engineering And Technology
Bhilai06-2021
Diploma - Mechanical Engineering
Rungta Engineering College
Bhilai03-2018
SSLC -
BSP Senior Secondary School Sec-7
Bhilai01.2015
Skills
- Java Programming language
- Technical Troubleshooting
- Disaster Recovery Planning (DRP)
- Business Continuity Management (BCM)
- Application Support management and User Support
- Root Cause Analysis
- Vendor Management
- ServiceNow or other ITSM Tools
- Service Level Agreements (SLAs)
- Metrics and Reporting
- Incident and service request management
- Change management
- Team Collaboration
- Patching activity
- Project Management
- Cloud Computing expertise
Certification
- DP-900: Microsoft Azure Fundamentals (Certificate number: I615-8685)
- AZ-900: Microsoft Azure Fundamentals (Certificate number:59T872-20F31A)
- PL-900 - Microsoft Power Platform Fundamentals (Certification ID: 996531600)
Awards
RISE Insta Award | Infosys Awarded for outstanding performance and exemplary dedication to innovation and efficiency in project execution.
Training
- Attended30 days training session at CREST STEEL AND POWER Pvt.Ltd.
- Attended15 days training session at BHILAI STEEL PLANT (SAIL).
- Attended2 days workshop on CNC Machine at CENTRAL TOOL AND TRAINING CENTRE, DURG
- Attended30 days workshop on AutoCad2D&3D designing at CSVTU (CSDIE), BHILAI
Disclaimer
I announce that the information and details shared in this resume are correct and inclusive. I take full liability for the correctness of the information.
Timeline
Senior System Engineer- IS Consultant
Infosys Ltd
06.2022 - Current
- DP-900: Microsoft Azure Fundamentals (Certificate number: I615-8685)
- AZ-900: Microsoft Azure Fundamentals (Certificate number:59T872-20F31A)
- PL-900 - Microsoft Power Platform Fundamentals (Certification ID: 996531600)
MBA - Business Analytics
Birla Institute of Technology, Pilani
Bachelor of technology - Mechanical Engineering
Rungta College Of Engineering And Technology
Diploma - Mechanical Engineering
Rungta Engineering College
SSLC -
BSP Senior Secondary School Sec-7
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