Summary
Overview
Work History
Education
Skills
Location Preferences
Personal Information
Languages
Processes Handled
Professional Highlights
References
Timeline
Generic

Anurag Saraswat

Noida

Summary

Results-driven Deputy Branch Manager with expertise in compliance monitoring and customer service. Known for effective problem-solving and leadership, achieving operational excellence and regulatory compliance in fast-paced banking environments. Detail-oriented Deputy Branch Manager skilled in branch operations, compliance monitoring, and enhancing customer service. Proven ability to lead teams and resolve issues efficiently.

Overview

3
3
years of professional experience

Work History

Deputy Branch Manager OPS

Indusind Bank Limited
NOIDA
09.2023 - Current
  • Managed daily branch operations ensuring compliance with banking regulations.
  • Conducted training sessions for new employees on bank policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
  • Oversaw maintenance of branch equipment such as ATMs, computers, printers.
  • Participated in audits conducted by external regulatory agencies.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Assistant Manager OPS

Equitas Small Finance Bank Limited
NEW DELHI
09.2022 - 08.2023
  • Front-end operations for saving and current accounts.
  • Developing action plans to enhance operational controls and optimize customer service.
  • Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
  • Processed daily client transactions including deposits, withdrawals, loan payments and selling cashier’s checks.
  • Conducted each client transaction efficiently, accurately and effectively.
  • Monitored compliance with regulatory requirements within the branch operations.
  • Assisted in managing daily banking operations and customer service.

Team Lead OPS

Conneqt Business Solutions LTD
NOIDA
  • To ensure Shrinkage is planned and controlled with minimum business impact.
  • To supervise all Team in order to achieve good Quality.
  • To ensure daily Dipstick in all LOBs so that all Agents are well aware of the product, process.
  • To raise Red alert (RAG) by every month end to ensure we have required planning for expected attrition.
  • To ensure all required IDs like Genesys/CBS are working and kept alive.

Customer Care Executive OPS

Conneqt Business Solutions LTD
NOIDA
  • Handling customer’s queries, raising leads for interested customers.
  • Sharing daily customer retention data with Team Leader for Outbound calls.

Customer Care Executive OPS

Conneqt Business Solutions LTD
NOIDA
  • Handling customer’s queries, raising requests and complaints if required.
  • Troubleshooting customer’s internet connection according to the instructions provided.
  • Sharing daily customer retention data with Team Leader for Outbound calls.
  • Processes Handled: India Post Payments Bank (Banking Process), Hero Motor Corp.

Education

MBA - Finance Management

NMIMS
NMIMS
07.2022

B.SC - PCM

Kanpur University
Kanpur University
07.2019

CCC -

NIELIT
03.2015

10+2 -

NIOS Board
10.2012

10th -

UP Board
06.2010

Skills

  • Branch operations
  • Compliance monitoring
  • Customer service
  • Audit participation
  • Record management
  • Transaction processing
  • Action planning
  • Quality assurance
  • Operational reports
  • Regulatory compliance

Location Preferences

Anywhere in India

Personal Information

Date of Birth: 05/05/95

Languages

  • English
  • Hindi

Processes Handled

  • India Post Payments Bank (Banking Process)
  • Hero Motor Corp

Professional Highlights

  • Best new comer
  • Best Team Leader Award
  • Best retention Team Leader Award

References

References available upon request.

Timeline

Deputy Branch Manager OPS

Indusind Bank Limited
09.2023 - Current

Assistant Manager OPS

Equitas Small Finance Bank Limited
09.2022 - 08.2023

Team Lead OPS

Conneqt Business Solutions LTD

Customer Care Executive OPS

Conneqt Business Solutions LTD

Customer Care Executive OPS

Conneqt Business Solutions LTD

MBA - Finance Management

NMIMS

B.SC - PCM

Kanpur University

CCC -

NIELIT

10+2 -

NIOS Board

10th -

UP Board

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Anurag Saraswat