Summary
Overview
Work History
Education
Skills
Additional Information
Trainings Attended
Personal Information
Timeline
Generic
ANURAG SETHI

ANURAG SETHI

Greater Noida

Summary

IT leader with 26 years of experience in data center delivery, transformation, and cloud services. Expertise in operations, project management, and budgeting, with a proven ability to drive automation initiatives. Skilled in managing multi-location infrastructure and vendor relationships, ensuring high-quality service delivery and client satisfaction.

Overview

27
27
years of professional experience

Work History

GM – IT

HCL Technologies Ltd
NOIDA
01.2012 - Current
  • Currently heading delivery for Life Sciences customers in the US East Region.
  • Responsible for the delivery of data center migration, consolidation, transitioning activities, along with steady state.
  • Support pre-sales for RFP closures and global workshops.
  • Vendor coordination and follow-up for new technology updates on DC migration and consolidation support.
  • Drive automation for existing delivery: orchestration, IAC, and AI-based solutions.
  • Budgeting for Transition and Steady State.
  • Responsible for Cloud Compute Services and Solutions.
  • Manage customer relationships, and ensure all service contract agreements are met.
  • Managing the deployment phase of medium- to large-scale projects and programs of varying complexity.
  • Supported the biggest HCL Pharma client, AstraZeneca, for DC transitioning/transformation, and some others like UPM, Lantiq, and Johnson & Johnson for quick audits and consulting on the DC roadmap.
  • Travelled onsite 18+ times in Europe & US for various client meetings and planned strategy to kick off the DC Projects and Program & Operations Management.

Sr Manager-IT (Network Services Group/Data Center Factory)

Bharti Airtel Ltd
12.2009 - 01.2012
  • Developed Infrastructure Services products and managed new initiatives effectively.
  • Initiated new RFPs to support business growth.
  • Oversaw vendor management to ensure quality service delivery.
  • Directed Cloud Compute Services from a technology perspective to enhance performance.
  • Engaged continuously with DCF and Managed Services leadership, updating director on IT initiatives.
  • Managed customer relationships, ensuring compliance with all service contract agreements.
  • Led deployment of medium and large-scale projects, achieving timely completion within budget.

Lead (Data Services) Level D

Accenture India Pvt Ltd
06.2007 - 12.2009
  • Managed Accenture Datacenters across three locations in Delhi, including two in Gurgaon and one in Noida.
  • Executed integration of BMC Remedy with MOM Server 2005 for automated ticket generation and distribution to relevant groups.
  • Oversaw ISO27001 audits, ensuring compliance through internal and external evaluations.
  • Designed MOM Alert Management system for effective capacity planning.
  • Led project planning and implementation for Carillion Transitioning project over two months, utilizing 15 resources.
  • Directed project implementation for ABPOS Transitioning at Accenture US Delivery Centers over three months with 45 resources.
  • Coordinated setup and implementation for Accenture Gurgaon Data Center in ten days using nine resources.
  • Achieved successful setup of Gurgaon Datacenter, earning Service Culture Award for exceptional performance.

Sr Windows\Network Administrator

Spheris India Pvt Ltd. &(Aithent Technologies)
11.2005 - 02.2007
  • Handled domain controllers, file servers, SMS 2003, and DELL PowerEdge servers.
  • Delegated ownership of long-term projects while reviewing progress and outcomes.
  • Coordinated scheduled time off to ensure appropriate staffing levels at all times.
  • Scheduled on-call hours for addressing escalations from Network Operations Center.
  • Implemented MOM for capacity planning reports to enhance operational efficiency.
  • Determined new purchases based on half-yearly budget and capacity planning insights.
  • Configured and set up new products to support product initiatives.
  • Supported configuration of all production servers to maintain optimal performance.

Sr Tech Support

Convergys India Services Pvt Ltd
01.2005 - 11.2005
  • Delivered technical support to American Network Admins for Big Office segment.
  • Troubleshot software issues related to Microsoft Windows 2003 and 2000.
  • Contributed to MS-EPS – Networking as part of Microsoft Gold Support Team.
  • Achieved Certificate of Excellence for three consecutive months: May, June, July 2005.
  • Resolved issues involving DNS, DHCP, and Active Directory.

Senior Tech Support

HCL Technologies Group
01.2004 - 12.2004
  • Installed and configured Microsoft SQL Server, SMS 2003, and Norton Antivirus for Corporate Edition.
  • Administered systems, networks, and devices based on operational requirements.
  • Enhanced maintenance responsiveness for systems and networks through proactive measures.
  • Provided technical support to resolve software, hardware, and network issues.
  • Managed data communications utilizing advanced technologies like Windows 2003 Active Directory, DHCP, and Active DNS.

Technical Consultant

Graphic ERA Institute Of Technology
05.2001 - 12.2004
  • Managed network of 150 computers for engineering college in Dehradun.
  • Conducted classes for BCA students to enhance technical knowledge.
  • Maintained local WINS, DNS, and DHCP servers for optimal performance.
  • Installed Windows and Office applications to support user needs.
  • Configured additional software applications to meet educational requirements.

Network Engineer

Aptech
11.1998 - 04.2001
  • Managed local area network for institute, ensuring optimal connectivity and security.
  • Configured hard drives and storage devices, enhancing hardware performance.
  • Installed Windows, Office, and various applications to support user needs.
  • Conducted classes on HTML, DHTML, scripting, programming, and website development.
  • Configured SQL Database Server and established user access for applications.
  • Improved system and network maintenance responsiveness through proactive measures.

Education

MCA -

IGNOU

B.com -

DU

Advance Diploma - Computer Application

NIIT

Skills

  • Budgeting
  • IT infrastructure management
  • RFP support and closures
  • Project management for DC build and transformation
  • Multi-location vendor relationship management
  • IT infrastructure planning
  • Internal audits
  • Delivery escalations management
  • Cloud services (Azure and AWS)
  • Automation and orchestration solutions

Additional Information

  • Resilient and persistent, with a strong problem-solving mindset.
  • Skilled in building and maintaining positive interpersonal relationships across diverse teams.
  • Effective communicator with strong command of English, both written and verbal.
  • Highly self-driven with a proactive approach to challenges.
  • Collaborative team player with a track record of contributing to high-performing teams.

Trainings Attended

  • Professional Agile Leadership PAL1 Certified
  • GenAI Certified from HCL Native Labs
  • HCL Gold Standard DC professional
  • ITIL Certified

Personal Information

  • Father's Name: C.M Sethi
  • Date of Birth: 02/05/76

Timeline

GM – IT

HCL Technologies Ltd
01.2012 - Current

Sr Manager-IT (Network Services Group/Data Center Factory)

Bharti Airtel Ltd
12.2009 - 01.2012

Lead (Data Services) Level D

Accenture India Pvt Ltd
06.2007 - 12.2009

Sr Windows\Network Administrator

Spheris India Pvt Ltd. &(Aithent Technologies)
11.2005 - 02.2007

Sr Tech Support

Convergys India Services Pvt Ltd
01.2005 - 11.2005

Senior Tech Support

HCL Technologies Group
01.2004 - 12.2004

Technical Consultant

Graphic ERA Institute Of Technology
05.2001 - 12.2004

Network Engineer

Aptech
11.1998 - 04.2001

MCA -

IGNOU

B.com -

DU

Advance Diploma - Computer Application

NIIT

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