Summary
Overview
Work History
Education
Skills
Languages
Custom Section
Personal Information
Projects
Interests
Accomplishments
Timeline
Generic

SHUBHANKAR MITRA

Kolkata

Summary

Confident, Very Good Communication Skills, Hard worker, Leadership capabilities. Possess knowledge & understanding of work like P&L, Marketing & Sales on trade and corporate, Clinical & Non clinical administration, Statutory Compliance with stock handling. Handling CFA Team of 50 Members, Stock and Inventory Management, Vendor Management. Sales & Marketing team with 45 including Branding team with vendor management. Logistics and Transportation Operations, Sales Support, Infrastructure Maintenance, All HR Activities, Management of Promotional Activities of Company. A Team player & go-getter with a flexible and positive attitude. Sales & Marketing (Trade/Corporate/TPA/Insurance), Branding & Activity, P&L, Operation & Administration with Doctor Coordination, Corporate communication, corporate tie-ups, Leasing with local authority and project work. Detail-oriented & efficient with strong organisational and interpersonal skills. Schemes And Gift Settlement Claim Settlement, Payment Collection, Analysis of Logistic and Sales Related Reports (50 team members). Confident GM Sales & Marketing with expertise in P&L management, marketing strategies, and sales operations. Led a team of 50 members in stock and inventory management, enhancing vendor relations and ensuring compliance. Delivered impactful promotional activities and managed corporate communications to drive business growth. Strategic General Manager with strong track record in steering operations and driving profitability. Skilled in team leadership, operational efficiency, and business development. Proven ability to foster collaborative work environments and achieve organisational goals. Focused on delivering value and enhancing company performance.

Overview

21
21
years of professional experience

Work History

GM Sales & Marketing

IRIS Hospital
02.2024 - Current
  • IRIS Health services ltd, (158 bed hospital)
  • Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
  • Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
  • Controlled expenses and allocated financial resources to reach budget goals.

AGM Marketing

Jagannath Gupta Institute of Medical Sciences & Hospital
Kolkata
05.2021 - 02.2024
  • Oversaw operations at a 1050-bed hospital in Kolkata
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.

Sr. Manager G & D

Parkview Super Specialty Hospital
Kolkata, West Bengal
07.2020 - 04.2021
  • Oversaw operations of 75-bed hospital in Kolkata, ensuring efficient patient care and resource management
  • Monitored staff performance and developed improvement plans.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.

Sr. Manager Growth & Development

Ayursundra Superspecialty Hospital
Guwahati, Assam
03.2019 - 06.2020
  • Managed healthcare operations for 300-bed facility in Guwahati, Assam, ensuring efficient service delivery and patient care.
  • Monitored staff performance and developed improvement plans.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.

MANAGER Growth & Development

DESUN Hospital
Kolkata
06.2009 - 02.2019
  • Coordinated operations in Kolkata to maintain alignment with organisational objectives
  • Monitored staff performance and developed improvement plans.
  • Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
  • Developed and delivered comprehensive training programmes, improving team skills and performance.

Patient Executive

AMRI Hospital
Salt Lake
07.2008 - 03.2009
  • Salt Lake
  • Delivered high level of service to customers in effort to build upon future relationships.
  • Kept organisation in compliance with regulations and internal requirements.
  • Formed and sustained strategic relationships with clients.

CSE (Company Sales Executive)

TATA Tele-Services Limited
11.2005 - 07.2006

Education

PGDHCHM - Hospital & Health Care Management

AICTE University
Kolkata
01-2008

B.COM -

CALCUTTA University
Kolkata
01-2005

H.S.C. -

W.B Board
Kolkata
01-2001

S.S.C. -

W.B Board
Kolkata
01-1998

Skills

  • Sales
  • Marketing
  • Branding
  • Channel sales
  • Business development
  • Market analysis
  • Market research
  • Customer engagement
  • Client management
  • Client relationship
  • Negotiation
  • Operations management
  • Operational efficiency
  • Project management
  • Operations oversight
  • Project budgeting
  • Budget forecasting
  • Financial analysis
  • Budgeting
  • Financial management
  • Financial leadership
  • Profit optimisation
  • Procurement strategies
  • Supplier negotiation
  • Supply chain management
  • Data analysis
  • Data-driven decision-making
  • Strategic planning
  • Strategy formulation
  • Strategic visioning
  • Performance monitoring
  • Performance driving
  • Change management
  • Risk assessment
  • Organisational awareness
  • Organisational structuring
  • Compliance oversight
  • Policy development
  • Product development
  • Team training
  • Talent development
  • Leadership development
  • Leadership excellence
  • Staff recruitment and retention
  • Decision-making
  • Business operations
  • Executive communication
  • Business networking
  • Research and Development
  • Product development
  • Project tools proficiency
  • Healthcare administration
  • Talent development
  • Policy development
  • Market research
  • Project tools proficiency
  • Executive communication
  • Financial leadership

Languages

English
Hindi
Assamese
Bengali

Custom Section

Late Shibo Prasad Mitra

Personal Information

Total Experience: Over 19 years across the industry with hospital administration, P&L, project work, Sales & Marketing.

Projects

  • Sri Aurobindo Seba Kendra, Kolkata, IP Patient satisfaction
  • West Bank Hospital, Andul, Howrah, Brand Image of West Bank Hospital in Howrah

Interests

  • Playing cricket
  • Playing Football
  • To explore different culture
  • To know different people on different places
  • Traveling

Accomplishments

  • Planned and coordinated NEW FLOOR WITH BED STRENGTH projects resulting in increased GENERAL BED TO ICU & CCU including CATH LAB.
  • Worked directly with senior leadership to develop and administer A POSSITIVE REVENUE-per year department budget.
  • Recognised by management for CATH LAB projects delivering outstanding START BY THE TIME LINE.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of 17(II)B
  • Enhanced processes, implementing across department for increased productivity and profits.
  • Improved CUSTOMER SATISFACTION reviews by successfully handling customer complaints and implementing monthly staff training.

Timeline

GM Sales & Marketing

IRIS Hospital
02.2024 - Current

AGM Marketing

Jagannath Gupta Institute of Medical Sciences & Hospital
05.2021 - 02.2024

Sr. Manager G & D

Parkview Super Specialty Hospital
07.2020 - 04.2021

Sr. Manager Growth & Development

Ayursundra Superspecialty Hospital
03.2019 - 06.2020

MANAGER Growth & Development

DESUN Hospital
06.2009 - 02.2019

Patient Executive

AMRI Hospital
07.2008 - 03.2009

CSE (Company Sales Executive)

TATA Tele-Services Limited
11.2005 - 07.2006

PGDHCHM - Hospital & Health Care Management

AICTE University

B.COM -

CALCUTTA University

H.S.C. -

W.B Board

S.S.C. -

W.B Board
SHUBHANKAR MITRA