ANURAG SHARMA

Lead delivery and operational excellence for a portfolio of Healthcare , Media and Technology clients, driving modernization, scalability, and profitable growth.

• Owned end-to-end delivery, governance, and client success for multiple enterprise accounts across global geographies, ensuring alignment with client objectives.
• Lead and scale 120+ engineers, architects, and managers across distributed teams, embedding a culture of accountability, innovation, and continuous improvement.
• Define and execute modern delivery frameworks spanning Agile, DevOps, and cloud-native architectures.
• Drive business–technology alignment, translating client objectives into measurable operational and financial outcomes.
• Delivered 15–50% account growth through expansion of existing client engagements.
• Improved profit margins by ~5–6% through disciplined financial planning and portfolio governance.
• Secured repeat business across ~50% of key accounts, including multi-year contract extensions.
• Maintained customer satisfaction scores of ~4/5 (80%+) across major engagements.
• Implemented delivery optimization frameworks, reducing project turnaround time and minimizing delivery risk.
• Partnered with sales and executive leadership to drive strategic pursuits, secure renewals, and facilitate expansion deals.
• Architect large-scale enterprise platforms leveraging Java, Python, .NET, Docker and Kubernetes
• Assisted in developing initial solution strategies as Solution Architect

• Led a 15-member engineering team, managing timelines, capacity planning, and stakeholder communication.
• Strengthened DevOps practices and production deployment models, enhancing operational stability.
• Enhanced project tracking and governance, improving delivery predictability.
• Directed full-cycle delivery of large-scale entertainment and e-commerce platforms.
• Modernized technology to increase platform performance and enhance user experience.
• Supported pre-sales and go-to-market initiatives, contributing to technical proposals and solution design.

• Led rollout of strategic enterprise application that connected business users with solution architects, facilitating improved collaboration.
• Coordinated offshore teams, tracked milestones, and ensured SLA adherence to maintain project timelines.
• Streamlined processes and optimized resources to enhance operational efficiency.

• Managed delivery of cloud-based services for Samsung Smart TVs, ensuring 24x7 availability and reliability.
• Planned and executed release cycles and deployment schedules, optimizing performance for large-scale platforms.
• Led release management, providing uninterrupted support for live consumer systems and enhancing user experience.

• Developed enterprise application solutions that met diverse needs of global clients.
• Received Global Excellence award for exceptional client service delivery.
• Collaborated with cross-functional teams to define project requirements and specifications.
• Conducted code reviews to ensure adherence to best practices and standards.