Abirami Ramalingam @ PMP certified
Chennai
Summary
Senior delivery director with 20+ years of experience in leading digital transformation and global delivery programs across various industries. Expertise in program governance, stakeholder management, and innovation roadmaps, consistently delivering enterprise-scale solutions that enhance efficiency and profitability. Recognized for driving AI/ML initiatives and implementing intelligent automation frameworks, resulting in successful large-scale migrations and process optimizations. Strategic leader focused on aligning technology with business objectives to achieve transformative results and sustainable growth.
Overview
20
20
years of professional experience
Work History
Senior Delivery Director
qBotica
Chennai
10.2024 - 02.2026
- Delivered UiPath automation solutions for new builds, including Communication Mining, IXP, Document Understanding, and Discovery Assessments using Process and Task Mining, resulting in ~30% faster automation deployment.
- Managed offshore delivery operations for the Prudential account, ensuring 100% on-time delivery and improved stakeholder satisfaction scores.
- Led the migration of 70 legacy Windows processes, reducing system downtime by 25% and improving operational efficiency.
- Implemented Journal Entry automation for 65 processes, saving over 1,500 manual hours annually and reducing error rates by 40%.
- Coordinated with cross-functional teams to ensure seamless execution, achieving 20% improvement in collaboration efficiency.
- Drove process optimization through advanced automation technologies, delivering cost savings of ~15% across financial operations.Led project delivery for AI solutions across multiple client engagements.
- Managed vendor relationships to secure timely service and resource availability for project success.
- Developed process improvement strategies to enhance service delivery efficiency.
- Implemented risk management strategies to mitigate potential project issues.
- Coordinated cross-functional teams across various departments to ensure effective collaboration throughout the duration of a project.
- Collaborated with other departments such as sales, marketing, finance, in order to provide comprehensive solutions for customers.
- Facilitated change management initiatives to drive organizational adaptation and improve project outcomes.
Associate General Manager
HCL Technologies
Chennai
07.2021 - 09.2024
- Led digital transformation initiatives that enhanced customer experience and increased revenue.
- Cultivated relationships with key stakeholders, enhancing project collaboration and ensuring alignment on objectives.
- Building High-Performing Teams
- Built and managed high-performing IT teams, improving project delivery timelines and increasing employee engagement.
- Cost Savings: Secured savings of approximately $100 million by preventing value leakage in the Accounts Payable (AP) finance process, bolstering the overall financial well-being of the organization.
- Efficiency Improvement: Enhanced the efficiency of the application support process by 16.6%, leading to accelerated response times and enhanced service delivery.
- Enhanced Workflow Efficiency: Streamlined processes and utilized advanced analytics to augment workflow efficiency for a leading oil and gas client, significantly enhancing operational performance.
- Innovative Solutions: Implemented Newgen solutions for a leading bank, automating intricate workflows and driving process optimization, culminating in heightened productivity and reduced manual labor.
Senior Manager
Wipro Limited
06.2016 - 07.2021
- Senior Manager Delivery and Process Improvement Expert Results-driven professional with a strong background in Delivery Management and a focus on driving business process transformation, operational efficiency, and employee experience enhancement.
- Key Achievements: Conceptualized, designed, and developed over 10 tools under the Smart Operations umbrella, catalyzing transformation across various business functions within BPS.
- Achieved IP certification for 3 products from Wipro Platforms and Solutions team, enhancing product portfolio and demonstrating capability in developing valuable intellectual property.
- Established Smart Ops practice for EOT, positioning smart tools as market-ready offerings and generating revenue through partnerships with external customers.
- Managed multiple RFI/RFQ deals across diverse verticals and offerings, driving business growth and facilitating expansion into new markets.
- Managed a 40+ member team comprising development and support functions, fostering innovation and continuous improvement.
- Led program management for diverse customer projects.
- Led the creation of domain-specific solutions by leveraging a deep understanding of business processes and technology capabilities.
- Responsibilities: Developed project plans, estimates, schedules, and resource plans, aligning them with business objectives.
Project Manager
Tata Consultancy Services
08.2014 - 06.2016
- Led diverse projects to streamline operations and enhance efficiency through automation solutions, focusing on digitization and technology transformation for business processes and workflows across multiple verticals.
- Executed and implemented complex projects for various customers, consistently delivering on time.
- Developed strong relationships with key stakeholders, resulting in successful project implementations.
- Built and managed high-performing IT teams resulting in improved project delivery and employee engagement.
- Coordinated with internal and external teams for effective project execution, managing end-to-end SDLC, resource allocation, and preparing estimates for project schedule and budget.
Technology Analyst
Infosys Technologies Limited
10.2005 - 06.2014
- Delivered Dotnet-based projects for diverse customers, consistently meeting deadlines and exceeding expectations through effective TFS implementation and build management.
- Collaborated with TOMRA US client for over 3 years to develop high-quality products for RVM line of business, enhancing product offerings and client satisfaction.
- Analyzed complex data sets to inform technology solutions.
- Collaborated with cross-functional teams to enhance project delivery.
- Developed and maintained system documentation for software applications.
Education
Bachelor of Engineering -
SRM Easwari Engineering College
05.2004
Skills
- Global Delivery Management
- Program governance
- Digital transformation
- AI solutions delivery
- Agile methodologies
- Automation roadmap
- Stakeholder Management
- Change Management
- Delivery oversight
- People Management
- Customer Relationship Management
Websites, Portfolios and Profiles
Certificates Courses
- PMP Certified
- Prince 2- Foundation and Practitioner certified
- Certified Scrum Master
- Microsoft Azure Fundamentals
Accomplishments
- Attained a 45% reduction in resource requirements through the implementation of Intelligent Document Processing (IDP), Robotic Process Automation (RPA), advanced analytics, and workflow solutions, resulting in substantial cost savings and heightened efficiency.
- Secured savings of approximately $100 million by preventing value leakage in the Accounts Payable (AP) finance process, bolstering the overall financial well-being of the organization.
- Enhanced the efficiency of the application support process by 16.6%, leading to accelerated response times and enhanced service delivery.
- Streamlined processes and utilized advanced analytics to augment workflow efficiency for a leading oil and gas client, significantly enhancing operational performance.
- Implemented Newgen solutions for a leading bank, automating intricate workflows and driving process optimization, culminating in heightened productivity and reduced manual labor.
Timeline
Senior Delivery Director
qBotica
10.2024 - 02.2026
Associate General Manager
HCL Technologies
07.2021 - 09.2024
Senior Manager
Wipro Limited
06.2016 - 07.2021
Project Manager
Tata Consultancy Services
08.2014 - 06.2016
Technology Analyst
Infosys Technologies Limited
10.2005 - 06.2014
Bachelor of Engineering -
SRM Easwari Engineering College