Anurag Sharma
Summary
Results-driven Supply Chain and Order Fulfillment professional with 11+ years of experience across global organizations including DigiKey, Lenovo, Mouser Electronics, Cargill, Oracle, Capgemini, TaskUs, and Xoxoday. Expertise in Demand Planning, Supply Planning, Inventory Management, S&OP, Order Management, Customer Order Fulfillment, Supplier Collaboration, Forecasting, Procurement Coordination, Warehouse Operations, and Supply Chain Analytics. Proven track record of improving service levels, reducing turnaround times, optimizing inventory, driving process automation, and enhancing customer satisfaction through data-driven decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Process Analyst
DIGIKEY
05.2024 - Current
- Coordinated suppliers and internal stakeholders to align order fulfillment with forecasted demand.
- Monitored open orders, backlog, lead times, and risks.
- Developed dashboards to track order status and service levels.
- Drove process improvements to reduce cycle times.
Sr. Order Fulfillment Analyst
Lenovo India
Bangalore
02.2023 - 02.2024
- Managed demand-supply balancing across warehouses.
- Minimized stock-outs and excess inventory.
- Partnered with cross-functional teams to improve fulfillment performance.
- Executed mitigation actions for supply disruptions.
Customer Service Manager
XOXODAY
Bangalore
04.2022 - 12.2022
- Led fulfillment operations and ensured timely delivery.
- Managed escalations and vendor coordination.
Operations Team Leader
Taskus
Indore
04.2021 - 03.2022
- Led teams managing order fulfillment, inventory accuracy, and audits.
- Improved operational efficiency through workflow enhancements.
Customer Service Supervisor
Mouser Electronics
Bangalore
01.2019 - 10.2020
- Supervised order lifecycle operations, ensuring accurate order processing and timely fulfillment.
- Managed customer escalations and ensured resolution aligned with business expectations.
- Contributed to process improvements and reporting enhancements.
Senior Analyst
Cargill
Bangalore
11.2016 - 06.2018
- Processed and validated supplier invoices with SKU-level accuracy and financial alignment.
Business Process Analyst
Capgemini
Bangalore
04.2015 - 11.2016
- Managed order tracking, vendor coordination, and ERP data accuracy.
- Supported audits, reporting, and operational analytics across supply chain processes.
- Worked on GR/IR for goods and client supply chain.
Order Analyst
Oracle
Bangalore
08.2013 - 03.2015
- Supported supply chain operations, vendor coordination, and performance reporting.
- Resolved order-related issues and contributed to fulfillment process improvements.
Education
Bachelor of Business Administration - BCOM
St. Aloysius College
Jabalpur, MP01-2013
Certificate of Higher Education - Commerce
St. Joseph's Convent
Jabalpur, MP01-2010
GCSEs - General Studies
St. Joseph's Convent
Jabalpur, MP01-2008
Skills
- Demand Planning
- Supply Planning
- S&OP
- Order Fulfillment
- Customer Order Management
- Inventory Planning
- Forecasting
- Procurement Operations
- Vendor Management
- Warehouse Inventory Control
- Replenishment Planning
- Logistics Coordination
- ERP Systems
- KPI Reporting
- Data Analytics
- Stakeholder Management
- Process Improvement
- Lean Six Sigma
Accomplishments
- Reduced turnaround time through data-driven process optimization and workflow redesign.
- Improved reporting accuracy and visibility across multiple operational functions.
- Enabled better decision-making through structured dashboards and analytics frameworks.
- Strengthened ERP data governance through audits and validation mechanisms.
Certification
- Six Sigma Green Belt – AIGPE
- Project Management Certification – Great Lakes
- Unilever Supply Chain Data Analyst Certification
Timeline
Senior Process Analyst
DIGIKEY
05.2024 - Current
Sr. Order Fulfillment Analyst
Lenovo India
02.2023 - 02.2024
Customer Service Manager
XOXODAY
04.2022 - 12.2022
Operations Team Leader
Taskus
04.2021 - 03.2022
Customer Service Supervisor
Mouser Electronics
01.2019 - 10.2020
Senior Analyst
Cargill
11.2016 - 06.2018
Business Process Analyst
Capgemini
04.2015 - 11.2016
Order Analyst
Oracle
08.2013 - 03.2015
Bachelor of Business Administration - BCOM
St. Aloysius College
Certificate of Higher Education - Commerce
St. Joseph's Convent
GCSEs - General Studies
St. Joseph's Convent