Anurag Shukla
Gurgaon
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Office Services Coordinator
Mckinsey & Company
10.2016 - Current
- Hotel Operations Management:
- Managing business center bookings and events across multiple hotel properties, ensuring seamless coordination and client satisfaction.
- Managing yearly hotel RFP program for project based and transient requirements including negotiation with hotel partners to secure optimal rates and inclusions.
- Coordinating with travel partner: American Express Global Business Travel to ensure 100% adherence of base rates for McK corporate bookings
- Procurement and Vendor Management:
- Solicited and evaluated Requests for Proposals (RFPs) from various vendors, creating comprehensive comparative analyses to inform decision-making.
- Secured internal approvals and formalized contracts with selected vendors, enhancing service quality and cost efficiency.
- Event Planning at hotels / other venues and Execution:
- Identified and capitalized on opportunities to organize office connectivity events, fostering team cohesion and client engagement.
- Sourced and collaborated with suitable hotels, vendors, managed proposals, and ensured successful event execution, leading to impactful increase in client satisfaction scores.
- Food and Beverage Operations:
- Oversaw daily food and beverage services, maintaining high service standards and ensuring compliance with health and safety regulations.
- Designing of regular office menus and event menus based on the requirement and number of participants
- Managed catering vendors for both daily operations and special events, achieving reduction in service-related complaints.
- Guesthouse Management:
- Directed all aspects of guesthouse operations, including setup, staffing, vendor relations, and inventory control.
- Liaised with property landlords to establish and maintain guesthouse facilities, resulting in adequate improvement in guest satisfaction ratings.
Senior Travel Counselor (Travel Admin)
American Express Global Business Travel
06.2015 - 10.2016
- Handled hotel bookings and reservations for HCL employees using GDS (Galileo).
- Coordinated with HCL's admin team to ensure efficient and effective services.
- Conducted meetings with hotels and negotiated the best possible rates for corporate travel.
Hotel Contracting & reservation executive
PEAK DMC India
02.2013 - 05.2015
- Negotiated contracts with suppliers such as hotels and transporters for group departures, ensuring competitive rates.
- Built and maintained professional relationships with hotels, transporters, and other service providers.
- Conducted regular hotel visits to ensure compliance with contractual guidelines.
- Managed feedback and complaints from clients, facilitating communication between suppliers and group leaders.
Assistant Restaurant Manager
Devyani Internationals
06.2009 - 05.2011
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Education
PGDM - Travel & Leisure
IITTM-Delhi
01-2013
BSc. - Hospitality and Hotel Administration
I.H.M. Dehradun
Dehradun01-2009
Class XII - undefined
Marshall School
Dehradun01-2006
Class X - undefined
Marshall School
Dehradun01-2004
Skills
Facilities management
Travel arrangements
Meeting services
Office management
Operations management
Team supervision
Extra-Curricular Activities
Underwent 8 days Adventure training from Atal Bihari Institute of Mountaineering, Himachal Pradesh. Completed the SAR-PASS TREK at the National Himalayan Trekking Expedition – 2012 conducted by Y.H.A.I. Represented the college at inter – college debate competition conducted by BHARTIYA VIDYA BHAWAN. Underwent 8 days Adventure training from Atal Bihari Institute of Mountaineering, Himachal Pradesh. Completed the SAR-PASS TREK at the National Himalayan Trekking Expedition – 2012 conducted by Y.H.A.I. Represented the college at inter – college debate competition conducted by BHARTIYA VIDYA BHAWAN.
Disclaimer
I hereby affirm that the information furnished in this form is true and correct. Date: SIGNATURE (Anurag Shukla)
Timeline
Office Services Coordinator
Mckinsey & Company
10.2016 - Current
Senior Travel Counselor (Travel Admin)
American Express Global Business Travel
06.2015 - 10.2016
Hotel Contracting & reservation executive
PEAK DMC India
02.2013 - 05.2015
Assistant Restaurant Manager
Devyani Internationals
06.2009 - 05.2011
BSc. - Hospitality and Hotel Administration
I.H.M. Dehradun
Class XII - undefined
Marshall School
Class X - undefined
Marshall School
PGDM - Travel & Leisure
IITTM-Delhi