Anurag Singh

Strategic Infrastructure Specialist possessing 10 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Eager to assist with perpetuating the Kyndryl mission.

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Meticulous Senior Infrastructure specialist maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Meticulous maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.

• Application Packager (Technical Services Professional), 2022-12-01, 9999-12-31, experience using software packaging tools, (e.g., InstallShield, Orca, WAMP) scripting using Power-shell, VBScript Strong troubleshooting mind-set Understanding of Change Management processes (ITIL) Excellent time management and escalation capabilities Work autonomously with strong problem-solving skills Documents all work related to customer incidents Experience with software packaging products such as Microsoft Windows Installer (MSI) Microsoft Transform Files (MST), Executable file (EXE), Admin Studio , Install Shield and WAMP Microsoft Windows PC support experience Windows 10 SCCM 2012 application management and deployment experience Good Knowledge on performing application packaging, Patching and Deployment activity on SCCM 2012.
• Senior Desktop Support Engineer level 2, 2020-01-01, 2021-12-31, Have completed and passed the AZ-900 Azure Fundamentals Certification as of June 2022 Microsoft Certification ID: 993375630 Have completed and passed the PL-900 Microsoft Certified: Power Platform Fundamentals as of September- 2023
• Identity and access management, 2019-01-01, 2020-12-31, Worked with tools like Active directory Intune, Microsoft Tenant portal, adding access to users to receive external emails, MGMT access addition. Daily task included adding access to users to different security groups, to file shares and mailboxes creating user accounts and de-activating user accounts, providing access to Microsoft project and other applications. Understood the different between On-premises and cloud migration of user data. Establishes and maintains good working relationships with all IAM customers. Co-ordinating with other teams to help identify issues that cause delay in providing access to the users. Providing Process updates to teams about the changes and new implementations that take place in the day-to-day activities in the client environment. Co-ordinating with other teams to stay relevant with the process. Proactive in handling Critical Issues that require immediate attention Making sure that tickets are completed in the Provided time frame so that they don't miss the SLA Maintaining the SLA for the account and co-operating with the team to find solutions and provide update.
• Identity and access management, 2018-01-01, 2019-12-31, Worked with tools like One Identity Manager and Active Directory. Performed Account creation operations, account De-activation, Deletion, worked with higher level Access management teams understanding the flow of approvals and access flow. Troubleshooting and resolving access related issues and making sure that the users have been provided the required access according to the approvals received. Perform Identity and access management activities Updating existing access management and provisioning workflows Execute and track security process related activities including User ID management Manage operations within the IAM environment. Establishes and maintains good working relationships with all IAM customers. Co-ordinating with other teams to help identify issues that cause delay in providing access to the users. Providing Process updates to teams about the changes and new implementations that take place in the day-to-day activities in the client environment. Co-ordinating with other teams to stay relevant with the process. Proactive in handling Critical Issues that require immediate attention.
• Security Delivery Specialist, 2016-03-01, 2018-04-30, To perform system security checking on client infrastructure (Servers) against the agreed value. To document any violations in the scan report as per the issue management process and track the remediation of those violations. To perform Risk assessment on client's environment and communicating it to the respective stakeholders. To keep the compliance posture of the account green (ECM, CIRATs) Project Contribution: Ensured that the compliance posture of the account green (ECM, CIRATs) are kept green. Qualified to perform multiple roles related to the delivery of security & risk management services to a client. Responsibilities may include leading the development and implementation of policies and practices, security programs, multi-functional teams, and/or project plan delivery. Responsibility may range from a single customer account to multiple customers. Security Delivery Specialist playing the role of a compliance assurance specialist for servers on all platforms.

• Configuration Manager (SCCM client (2012)
• MSI, MST, EXE, App-V, Citrix Studio
• VB Scripting
• Power Shell
• Install Shield, Admin Studio, Orca
• Active Directory
• Dell One Identity manager
• BigFIX (web Instance)
• McAfee EPO portal
• MAC OSX
• WIN 10 OSX
• Microsoft Office 365 tools.
• Oracle Virtual BOX
• Software center
• JAMF Pro (Web portal)