Anurag Singh
Mumbai
Summary
Results-driven professional with 5+ years experience in data analytics, application support, and IT solutions. Skilled in Python, R, SQL, Excel, and Tableau for data analysis, visualization, automation, and workflow optimization. Certified in Data Analytics, IIT Kanpur, with international exposure at Hamleys of London and Reliance Retail, delivering technical support, analytics, and application enhancement. Strong problem-solving and development skills, well-suited for roles in Python development, data science, analytics, and application support.
Overview
7
7
years of professional experience
Work History
Application Support Engineer
Reliance Retails
08.2024 - Current
- Application Support Engineer with expertise in incident management, L1/L2 support, SLA compliance, log analysis, and performance monitoring across global regions. Proficient in SQL, Python, Excel, and ticketing systems, delivering 40% faster resolutions, 25% higher team productivity, and 20% better user satisfaction through automation, reporting, and continuous service improvement.
- Ensured 99.9% uptime with effective incident management & troubleshooting.
- Boosted first-call resolution by 30% through proactive log analysis.
- Managed deployments & patches with zero downtime impact.
- Built Excel dashboards, enhancing productivity by 25%.
- Drove service improvements, raising user satisfaction by 20%.
- Team size: 10
Admin Support Staff
Quess Corp Limited
03.2021 - 09.2023
- Data Management & Application Support Professional experienced at the National Statistical Office specializing in data systems, statistical analysis, and process optimization. Skilled in SQL, Python, and Excel for data cleaning, transformation, and validation with proven expertise in managing large-scale surveys, reports, and census publications. Adept at developing data-driven solutions, enhancing accuracy, and bridging analytics with application development to drive decision-making and digital transformation.
- Automated workflows using SQL/Python, saving 30% time and improving reporting efficiency by 35%.
- Ensured 99%+ data accuracy in large-scale surveys & census through advanced data cleaning and validation.
- Team Size: 60
Admin Staff
GA digital Web World Pvt. Ltd.
01.2019 - 02.2021
- Data & Application Support at the National Statistical Office, Government of India, contributing to national surveys, reports, and census publications. Gained hands-on experience in data management, cleaning, transformation, and statistical analysis using SQL, Python, and Excel, ensuring accuracy and compliance with international standards.
- Contributed to National surveys, Census & Official reports, supporting large-scale data publications.
- Performed data cleaning, transformation & validation in SQL/Python/Excel, ensuring 99%+ accuracy.
- Applied statistical analysis & compliance checks to align datasets with international standards.
- Strengthened data management processes, improving efficiency & reliability of reporting systems.
- Team Size: 45
Associate Engineer
Xvscreations.com
06.2018 - 11.2018
- Worked as an Associate Engineer, Supported design and marketing teams in logo creation, graphic assets, and digital campaigns. Assisted with creative tools (Photoshop, Illustrator, Canva, Figma) and optimized visuals for social media branding and web use. Gained hands-on experience in digital marketing workflows, branding, and client coordination.
- Team Size: 15
Education
Professional Certificate Course - Data Analytics
Electronics & ICT Academy, IIT Kanpur
01.2024
Intermediate - undefined
The Lucknow Public Collegiate
High School - undefined
Lucknow Public School
M.Sc - Physics
Dr. RML Awadh University
01.2018
B.Sc - PCM
Chhatrapati Shahu Ji Maharaj University
01.2016
Skills
- Excel
- Python
- Tableau
- React
- SQL
- Matplotlib
- NumPy
- Seaborn
- Pandas
- Github
- Technical troubleshooting
- Technical issue resolution
- Network configuration
- Quality Control
- JIRA
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieved 20% by introducing Slack for communication tasks.
- Collaborated with team of 15 in the development of Hamleys on Azure.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Application Support Engineer
Reliance Retails
08.2024 - Current
Admin Support Staff
Quess Corp Limited
03.2021 - 09.2023
Admin Staff
GA digital Web World Pvt. Ltd.
01.2019 - 02.2021
Associate Engineer
Xvscreations.com
06.2018 - 11.2018
Intermediate - undefined
The Lucknow Public Collegiate
High School - undefined
Lucknow Public School
M.Sc - Physics
Dr. RML Awadh University
B.Sc - PCM
Chhatrapati Shahu Ji Maharaj University
Professional Certificate Course - Data Analytics
Electronics & ICT Academy, IIT Kanpur