ANURAG SINGH
Kalyan West
Summary
Results-driven Operations & Supply Chain professional with over 3 years of experience at Unilever (HUL), specializing in Take Back Operations and Reverse Logistics. Proven expertise in managing end-to-end return processes, coordinating cross-functional teams, and driving efficiency improvements aligned with sustainability goals. Strong communicator with hands-on experience in customer service, stakeholder coordination, and process optimization.
Overview
4
4
years of professional experience
Work History
Take Back Operations In-Charge
Unilever
01.2022 - Current
- Managed end-to-end take-back and reverse logistics operations in compliance with company policies and sustainability standards.
- Acted as a key liaison between Supply Chain and Customer Service teams, ensuring seamless coordination and timely resolution of issues.
- Supervised return logistics activities and optimized reverse supply chain workflows to improve processing efficiency.
- Coordinated with internal teams, vendors, and clients to maintain transparency, service quality, and operational continuity.
- Handled customer escalations, ensuring timely and effective resolution to enhance customer satisfaction.
- Built and maintained strong client relationships, supporting service retention and long-term operational success.
- Reduced take-back turnaround time by 90% through process streamlining, improved coordination, and operational best practices.
Education
Master of Commerce (M.Com) -
Allahabad State University
AllahabadBachelor of Commerce (B.Com) -
Allahabad State University
AllahabadIntermediate (12th) -
U.P. Board
AllahabadHigh School (10th) -
U.P. Board
AllahabadSkills
- Take Back & Reverse Logistics Operations
- Supply Chain & Return Management
- Customer Service & Escalation Handling
- Stakeholder & Vendor Coordination
- Process Improvement & Policy Compliance
- Team Collaboration & Operational Support
- MS Excel
- PowerPoint
- Word
- SAP
- HUL Take Back Operations
- CFA (Certificate in Financial Accounting)
- MS Office
- Tally ERP 9 with GST
- Internet & Email Operations
Hobbies and Interests
- Travelling
- Bike Riding
- Listening to Music
Personal Information
Date of Birth: 11/30/98
Languages
- Hindi
- English
Languages
English
First Language
Timeline
Take Back Operations In-Charge
Unilever
01.2022 - Current
Master of Commerce (M.Com) -
Allahabad State University
Bachelor of Commerce (B.Com) -
Allahabad State University
Intermediate (12th) -
U.P. Board
High School (10th) -
U.P. Board