Mahak Singla
Gurgaon
Summary
Fintech and cross-border payments leader with over 11 years of experience in global payments, liquidity partnerships, banking integrations, and enterprise business development. Demonstrated success in scaling payout corridors, driving institutional partnerships, and optimizing settlement flows. Expertise in managing high-value merchant relationships within regulated markets.
Overview
13
13
years of professional experience
Work History
Associate Director – (Cross Border Payments)
TransFi
01.2025 - Current
- Driving global PSP and institutional OTC partnerships across North America, Europe, and MENA, increasing corridor throughput by 40–70%. Established and scaled banking/payment rails across USD, CAD, EUR, GBP, AED, SGD. Managed OTC desks, exchanges, liquidity providers improving execution quality. Led onboarding of MSB/VASP regulated entities across jurisdictions. Expanded payout corridors across Canada, UAE, Singapore, UK, EU, LATAM. Implemented API-based settlement flows reducing operational load by 30%. Supported AML, KYB, EDD and counterparty risk frameworks.
Sr.Manager–Growth (Domestic&Cross Border)
CASHFREE PAYMENTS PRIVATE LIMITED
07.2022 - 12.2024
- Drove enterprise sales and business development for domestic and cross-border payment solutions (PG, payouts, international collections)
- Built and managed a high-value sales pipeline, targeting large enterprises, startups, and global merchants
- Led end-to-end sales cycle: prospecting, solutioning, pitching, negotiation, and deal closure
- Developed strategic partnerships with platforms, aggregators, and fintech players to expand distribution
- Scaled cross-border payment adoption by onboarding exporters, SaaS companies, and global businesses
- Collaborated with product and tech teams to tailor solutions for complex merchant requirements
- Negotiated commercial terms, pricing, and contracts to maximize revenue and margins
- Drove revenue growth, GMV expansion, and market penetration across key industry segments
- Worked closely with compliance and risk teams to ensure adherence to regulatory frameworks (RBI, FEMA, etc.)
- Analyzed market trends, competitor offerings, and customer needs to refine GTM strategy
- Managed key accounts and stakeholder relationships, ensuring retention and upsell opportunities
- Represented the company in industry forums, client meetings, and strategic discussions
Manager (Business Development)
OPEN FINANCIAL TECHNOLOGIES PRIVATE LIMITED
05.2021 - 07.2022
- Drove business development and sales for neobanking and SME-focused financial solutions (current accounts, payments, APIs)
- Built and managed a robust sales pipeline across startups, SMEs, and digital-first businesses
- Led end-to-end sales cycle: lead generation, product demos, solutioning, negotiation, and deal closure
- Onboarded and scaled SME clients and platform partners, driving account activation and transaction growth
- Developed channel partnerships with ecosystem players (accountants, SaaS platforms, aggregators) to expand distribution
- Collaborated with product and tech teams to customize offerings based on client requirements
- Drove revenue growth, account activation, and customer retention through upsell and cross-sell initiatives
- Worked closely with operations and onboarding teams to ensure smooth merchant onboarding and activation
- Tracked sales performance metrics, pipeline health, and conversion rates to optimize GTM strategy
- Gathered customer feedback and market insights to influence product roadmap and improve user experience
- Managed key client relationships, ensuring high engagement and long-term retention
Manager(Business Development)
PAYU PAYMENTS PRIVATE LIMITED
04.2015 - 04.2021
- Drove merchant acquisition and revenue growth for online payment gateway solutions across key industry segments
- Managed end-to-end sales lifecycle: lead generation, client meetings, solution pitching, negotiation, and deal closure
- Built and scaled a strong sales pipeline across startups, SMEs, and enterprise merchants
- Onboarded merchants across e-commerce, fintech, edtech, gaming, and digital services
- Collaborated with product, integration, and tech teams to ensure seamless merchant onboarding and go-live
- Negotiated commercial terms, pricing, and MDR structures to maximize revenue and competitiveness
- Worked closely with risk, compliance, and operations teams to ensure smooth onboarding and adherence to regulations
- Drove payment adoption, transaction volume (GMV), and activation rates for onboarded merchants
- Identified cross-sell and upsell opportunities (subscriptions, payouts, BNPL, etc.) to increase account value
- Managed key merchant relationships, ensuring retention, growth, and issue resolution
- Monitored market trends, competitor offerings, and customer feedback to refine sales strategy
- Coordinated with internal stakeholders to improve conversion rates and reduce onboarding TAT
Senior Sales Associate
Educomp Solutions Pvt Ltd
04.2013 - 03.2015
- Identified and engaged prospective clients (schools, administrators, decision-makers) to generate new business opportunities
- Conducted product demonstrations and presentations to showcase value of smart class and e-learning solutions
- Managed end-to-end sales process: lead generation, meetings, follow-ups, negotiation, and closure.
- Built and maintained a strong sales pipeline to consistently achieve monthly and quarterly targets
- Developed relationships with school management and key stakeholders to drive long-term partnerships
- Coordinated with implementation and support teams to ensure smooth onboarding and deployment
- Tracked sales performance, pipeline metrics, and conversion rates to optimize sales strategy
- Gathered market intelligence and customer feedback to improve product positioning and sales approach
- Participated in education events, seminars, and campaigns to drive brand awareness and lead generation
Education
Bachelor of Technologies -
Punjab Technical University
01-2011
Skills
- Global partnership development
- Regulatory compliance
- Market analysis
- Business strategy
- Payment processing
- Sales pipeline management
- Client relationship management
- Team collaboration
- Negotiation skills
- Strategic leadership
- Business analysis
- Decision-Making proficiency
- Team building
- Leadership excellence
- Business growth strategy
- Business strategy development
Accomplishments
- Best Sales Associate (FY 2014–15)
- Multiple U Rock Awards – PayU
- ThankU Award (Global CEO Recognition)
- Multiple quarterly performance awards
- Consistent target overachievement
Disclaimer
I hereby declare that above mentioned details are true and best on behalf of my knowledge.
Interests
One of the Master of Control in school Annual Function and other cultural events., Participated in various cultural events and Youth Festival in school., Internet Surfing, Travelling, Cooking
Timeline
Associate Director – (Cross Border Payments)
TransFi
01.2025 - Current
Sr.Manager–Growth (Domestic&Cross Border)
CASHFREE PAYMENTS PRIVATE LIMITED
07.2022 - 12.2024
Manager (Business Development)
OPEN FINANCIAL TECHNOLOGIES PRIVATE LIMITED
05.2021 - 07.2022
Manager(Business Development)
PAYU PAYMENTS PRIVATE LIMITED
04.2015 - 04.2021
Senior Sales Associate
Educomp Solutions Pvt Ltd
04.2013 - 03.2015
Bachelor of Technologies -
Punjab Technical University