Anurag Sukanth

• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated leadership skills in managing projects from concept to completion.
• Identified issues, analyzed information and provided solutions to problems.
• Managed complex negotiations with banks to secure API access and ensure compliance.
• Integrated with 30 partners across 5 LOBs generating incremental revenue per month of 4cr.
• Cross selling health & loan products with IDFC & Yes bank.
• Reduced partner integration time by 35% building SOPs & streamline process and gaps.
• Orchestrated seamless management of 10+ diverse projects concurrently, ensuring alignment with end-user needs and IT service delivery; boosted project efficiency by 40% and enhanced customer satisfaction by 25%
• Reduced incidents, issues from partners by 30%; reduced TAT by 70%.

CKYC Implementation

• Led CKYC integration across Partner Portal, streamlining KYC while boosting customer convenience and regulatory compliance.
• Reduced KYC duplication and driving policy issuance growth and operational savings for company.

Fintech Projects

• Led seamless integration of SBI and IDFC Bank APIs, driving successful product integration projects that resulted in significant 30% increase in revenue generation.
• Reduced API integration errors by 40% by implementing robust testing procedures.

Bharat Bill Payment System (BBPS)

• Achieved seamless integration with Bill desk revenue system, leading to significant monthly revenue increase of 1 Crore.

WhatsApp Chatbot

• Designed and developed comprehensive integration blueprint for customer journey to purchase Motor, Health, and Cyber policies, resulting in seamless and efficient buying experience for customers.
• Implemented lead generation strategies that resulted in 2x increase in leads and improved conversion rates for cross-selling opportunities.
• Conducted research on customer service request patterns and incorporated three new features on chatbot, which contributed to 41% reduction in support tickets.
• Streamlined claims journey process, reducing manual work and improving overall efficiency.
• Drove adoption of chatbot through partner circulars and new feature releases, resulting in increased usage and customer satisfaction.
• Managed time efficiently in order to complete all tasks within deadlines.

• Transformation of web-based platform into mobile application, consistently ensuring alignment with user requirements and business objectives
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Developed project plans identifying key issues, approaches and performance metrics.
• Provided detailed project status updates to stakeholders and executive management.
• Led and managed staff of 10 team members engaged in managing complex IT projects.

• Monitored and managed IT operations, ensuring optimal performance and availability of applications.
• Responsible to take HOTO (Hand over & take over) of new application from vendor to operations environment.
• Reduced software issues by conducting regular testing and troubleshooting, resulting in improved overall system stability.