Anurag Thapa
Delhi
Summary
As an AI Tech Lead with a robust background in machine learning and natural language processing, I have successfully led teams to develop and deploy scalable AI solutions. My proficiency with large language models, such as GPT and Gemini, combined with expertise in cloud platforms like Google Cloud and Vertex AI, has enabled the creation of innovative applications.
Overview
11
11
years of professional experience
Work History
AI Tech Lead
MYND Integrated Solutions Pvt. Ltd.
07.2022 - Current
- Developed AI-Powered Invoice Processing Solution: Led the creation of an advanced AI system leveraging Large Language Models (LLMs) to automate complex invoice data extraction, resulting in improved data accuracy, enhanced scalability, and reduced manual processing time.
- Designed Conversational Chatbots with GPT: Engineered chatbots utilizing GPT and LLM prompts to enrich conversational interactions, leading to increased user engagement and an improved user experience.
- Implemented Email Bots for Customer Service: Developed and deployed email bots capable of categorizing inbound customer service emails by intent, achieving a 30% reduction in response time and significantly boosting customer satisfaction.
- Collaborated with product managers and developers to embed AI-driven features into the company's platform, enhancing user engagement by 30%.
- Integrated cutting-edge AI research findings into existing models, resulting in a 15% improvement in system performance.
- Designed and deployed an Agentic AI Dashboard that enables business users to query data in natural language,.
- Transformed traditional reporting workflows into a self-service, natural language-driven experience, improving accessibility for non-technical users.
AI Intern
Techstack Academy
06.2021 - 06.2022
- Developed predictive models for effectively estimating customer churn rate, employing logistic regression to provide valuable insights for enhancing retention strategies.
- Successfully contributed to projects centered around object detection utilizing YOLO 4,
showcasing a profound understanding of computer vision techniques and their real-world applications. - Proficiently executed text classification tasks, harnessing the power of BERT and distilbert from Huggingface, to derive meaningful patterns and trends from unstructured data.
Assistant Manager
Ienergizer
12.2014 - 01.2021
- Supervised and coached a team of associates, ensuring efficient department operations and high customer satisfaction. Conducted regular one-on-one sessions and team meetings to foster engagement and performance.
- Implemented process improvements that enhanced workflow efficiency, leading to a measurable increase in service delivery speed and accuracy.
- Facilitated training sessions for new hires and ongoing development programs for existing staff, promoting a culture of continuous learning and improvement.
Education
B.Tech(IT) - Information Technology
Dewan VS Institute of Engineering And Technology
08-2014
Skills
Programming Languages:
- Python, SQL
Artificial Intelligence & Machine Learning:
- Machine Learning Algorithms
- Natural Language Processing (NLP)
- Sentiment Analysis
- Large Language Models (LLMs) GPT, Gemini
- Prompt Engineering
Frameworks & Libraries:
- TensorFlow, PyTorch
- LangChain, LangGraph
Cloud Platforms:
- Google Cloud Platform (GCP), Vertex AI
Containerization & Deployment:
- Docker, Jenkins,CI/CD
- RabbitMQ
API Development:
- FastAPI
- Django
Big Data Technologies:
- Apache Spark
- Snowflake
Chatbot Development:
- Designing and deploying intelligent chatbots
- Building AI Agents
- Deep Agents
- MCP
- Task delegation
- Continuous deployment
- JIRA
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Nepali
Bilingual or Proficient (C2)
Education and Training
other
Timeline
AI Tech Lead
MYND Integrated Solutions Pvt. Ltd.
07.2022 - Current
AI Intern
Techstack Academy
06.2021 - 06.2022
Assistant Manager
Ienergizer
12.2014 - 01.2021
B.Tech(IT) - Information Technology
Dewan VS Institute of Engineering And Technology
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