Anuraga Puri
Lucknow
Summary
Banking Professional with 9+ years of experience in Business Planning & Sales, Profitability, Banking Operations & Compliance, Team Management & Client Relationship Management seeking a challenging role in a reputed firm which gives me opportunities to learn innovate and utilize my interests, skills and strengths in conjunction with organizational goals and objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager , Assistant Vice President
Yes Bank Ltd
04.2025 - Current
- Developed and implemented innovative business strategies to enhance branch budget performance in liabilities, assets, and fee income.
- Established and enforced bank processes and procedures to ensure compliance with regulatory standards.
- Oversaw mapping of books to RMS and PBS to optimize service delivery efficiency.
- Directed daily productivity monitoring of staff, providing leadership support and guidance to enhance performance.
- Directed compliance monitoring in daily operations through implementation of staff training programs and execution of regular operational hygiene assessments.
- Directed operational processes, identifying improvement areas and implementing strategies to enhance customer satisfaction.
- Assisted teams in completing projects on time and within budget. Supported collaboration efforts among team members. Helped resolve issues to improve project outcomes.
- Directed branch operations with a team of 14 members, ensuring optimal management of gross loan portfolio exceeding 60 crores in CASA and FD accounts.
- Achieved highest performance rating of 1, consistently surpassing expectations over three consecutive financial years from 2022 to 2025.
- Recognized by bank for exceptional contributions to life insurance TFX and asset management operations.
Branch Manager (Assistant Vice President)
Yes Bank Limited
04.2024 - 04.2025
- Formulated and executed innovative business strategies to optimize branch budget performance in liabilities, assets, and fee income.
- Implemented bank processes and procedures to uphold compliance with regulatory standards.
- Oversaw mapping of books to RMS and PBS to enhance service delivery efficiency.
- Directed daily productivity monitoring of staff, providing leadership support and guidance to optimize performance.
- Directed compliance monitoring in daily operations by implementing staff training programs and conducting regular operational hygiene assessments.
- Directed operational processes, identifying improvement areas and implementing strategies to enhance customer satisfaction.
- Assisted teams in meeting project deadlines and budget limits. Supported coordination efforts to foster collaboration among team members. Aided in resolving issues to enhance project results.
- Directed branch operations with a team of 14 members, ensuring effective management of gross loan portfolio exceeding 45 crores in CASA and FD accounts.
- Attained highest performance rating of 1, consistently exceeding expectations during fiscal years 2022-23 and 2023-24.
- Achieved sustained branch profitability targets throughout fiscal years 2022-23 and 2023-24.
- Acknowledged by bank for outstanding contributions to life insurance TFX and asset management operations.
- Spearheaded qualification process for international sales training program for fiscal year 2024-2025 across all four quarters.
- Spearheaded revenue growth, transforming a non-profitable branch into a profitable venture generating 37 lakh Rs in FY 24-25.
Deputy Branch Manager (Senior Manager)
Yes Bank Limited
08.2022 - 03.2024
- Leading the branch operations group of the flagship branch, which has a GL size of 675 cr.
- Handling team of 17 people directly reporting.
- Account Opening and Maintenance: Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process.
- Ensure adherence to process & documentation standards (e.g., forms/checklists, welcome calling, approvals, etc.).
- Transaction Related: Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e., internal/external concerning a transaction executed for a corporate client.
- Address all transaction related enquiries i.e., pre, during & post transaction processing & escalations.
- Ensure strong monitoring of all transactions in the branch & maintain accurate/strong MIS for the branch.
- Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management.
- Audit & Compliance: Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors.
- Responsible for implementation of process, policies as per guidelines & audit rating of the branch.
- Attend to any audit findings and resolve them immediately.
- Ensuring DCFC checklist is checked thoroughly and signed off on daily basis.
- Responsible for sensitizing each BSD team member on adherence of process & policies.
- Ensured 100% incentive equivalent to annual CTC for FY 22-23.
- Achieved branch Profitability Targets continuously FY 2022-23 & FY 2023-24.
- Got Highest Rating of 1 (Exceeds Expectation) FY 2022-23 & FY 2023-24.
Branch Operation Head (Manager)
Axis Bank Limited
04.2021 - 07.2022
- Leading the branch operations group of the flagship branch, which has a GL size of 675 cr.
- Handling team of 17 people directly reporting.
- Account Opening and Maintenance: Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process.
- Ensure adherence to process & documentation standards (e.g., forms/checklists, welcome calling, approvals, etc.).
- Transaction Related: Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e., internal/external concerning a transaction executed for a corporate client.
- Address all transaction related enquiries i.e., pre, during & post transaction processing & escalations.
- Ensure strong monitoring of all transactions in the branch & maintain accurate/strong MIS for the branch.
- Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management.
- Audit & Compliance: Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors.
- Responsible for implementation of process, policies as per guidelines & audit rating of the branch.
- Attend to any audit findings and resolve them immediately.
- Ensuring DCFC checklist is checked thoroughly and signed off on daily basis.
- Responsible for sensitizing each BSD team member on adherence of process & policies.
Customer Service Officer (Deputy Manager)
Axis Bank Limited
04.2018 - 03.2021
- Managing different desks in branch like NEFT, Transfer, Customer query, Custodian for recycler, office account transaction, term deposits, cash, overdrafts, custodian of lockers, business acquisition, managing all the customer complaints and banking ombudsman complaints.
- Arranging all the requests of several digital platforms of the bank like Internet Banking, Axis Mobile, IMPS, IMT and so on.
- Developing and submitting all the reports related to branch to cluster office/circle office and central office.
- Conducting periodical verification of fixed assets of the branch and ensuring cash holding to be under retention limits (CRL) and timely EOD daily.
- Served as a teller as well when in need.
- Maintaining relationships with HNI customer’s also looking after Governments Account.
Customer Service Officer (Assistant Manager)
Axis Bank Limited
09.2016 - 03.2018
- Managing different desks in branch like NEFT, Transfer, Customer query, Custodian for recycler, office account transaction, term deposits, cash, overdrafts, custodian of lockers, business acquisition, managing all the customer complaints and banking ombudsman complaints.
- Arranging all the requests of several digital platforms of the bank like Internet Banking, Axis Mobile, IMPS, IMT and so on.
- Developing and submitting all the reports related to branch to cluster office/circle office and central office.
- Conducting periodical verification of fixed assets of the branch and ensuring cash holding to be under retention limits (CRL) and timely EOD daily.
- Served as a teller as well when in need.
- Maintaining relationships with HNI customer’s also looking after Governments Account.
Education
PGDBS - undefined
Manipal Academy of Banking
01.2015
MBA - Finance & Marketing
Galgotia University
Delhi08.2014
Skills
Retail Branch Banking
Business Development
Customer Relationship Management
Sales & Marketing
Compliance Management
Branch Administration
Leadership & Team Management
Certification
IRDA, AMFI Certified
Personal Information
- Dob - 19th Feb 1991
- Languages known - English and Hindi
References
Available on request
Timeline
Branch Manager , Assistant Vice President
Yes Bank Ltd
04.2025 - Current
Branch Manager (Assistant Vice President)
Yes Bank Limited
04.2024 - 04.2025
Deputy Branch Manager (Senior Manager)
Yes Bank Limited
08.2022 - 03.2024
Branch Operation Head (Manager)
Axis Bank Limited
04.2021 - 07.2022
Customer Service Officer (Deputy Manager)
Axis Bank Limited
04.2018 - 03.2021
Customer Service Officer (Assistant Manager)
Axis Bank Limited
09.2016 - 03.2018
PGDBS - undefined
Manipal Academy of Banking
MBA - Finance & Marketing
Galgotia University