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Experienced professional with a proven track record of consistently delivering exceptional service and possessing extensive expertise in the mortgage and credit industry. Adept at effectively communicating complex financial concepts to diverse audiences, ensuring clarity and understanding. Demonstrates the ability to work autonomously or collaboratively within a professional banking environment, consistently achieving high levels of productivity and efficiency.

With over 19 years of extensive experience, I have demonstrated expertise in management reporting, accounting, financial control, budgeting, taxation, and treasury management within merchant banking and TReDS. Proficient in managing Government Banking for State and Central PSU, Boards, Corporation, and Association accounts. Skilled in overseeing TASC accounts for Wholesale Banking and adeptly fulfilling the role of a credit manager Team Leader.

Seasoned professional with a proven track record in strategic planning, financial management, digital solutioning and team leadership. Skilled at implementing operational improvements to drive productivity and profit growth. Demonstrated abilities in fostering positive relationships with stakeholders, partners, and clients while delivering high-impact business results. Known for problem-solving acumen, innovative thinking, and strong communication skills.

BANKING OPERATIONS & CUSTOMER SERVICE PROFESSIONAL Branch Operations Centralization Business Development Administration Manpower Leadership Customer Services Account Opening Statutory Compliance Profile Summary Having more than 25 years of diverse banking experience including HBL (Dubai), Over the years, was able to develop a sound professional profile through comprehensive exposure in various areas of banking. Passionate, motivated & committed banker, possessing extensive knowledge in banking operations, good team building & leading capabilities, Communication and interpersonal skills, with these qualities successfully supervise the Branch operations and Centralized Operations. Dedicated to exceptional customer service with the ability to cultivate positive rapport and nurture relationships by offering services beyond expectations Core Competencies Managing the entire gamut of Branch Operations with complete accountability of Cash Reconciliation and matters related with checking, signing and issuing of Pay Orders & Demand Drafts; undertaking complete verification of daily cash position and ensuring maintaining cash balances within the Cash Retention Limit of the Branch Undertaking complete verification & authorization of Inward Clearing Cheques; verifying & authorizing Outward Clearing Cheques; ensuring timely regularization of clearing zones and prompt disbursal of credit to customers; sending Outstation cheques on collection and ensuring quick credit through follow up with outstation banks Ensuring the prompt & effective servicing of Priority Banking customers including ensuring Cash / Cheques / DDs / POs and specialized services like RTGS; transferring funds as per customer’s request to Personal Account or 3rd Party Account held in another bank using RTGS Mechanism Building and maintaining relationships with Individual and Corporate clients; resolving customer’s queries with respect to opening, maintenance &closure of their accounts; ensuring customer satisfaction by achieving delivery & service quality norms and resolving their issues. Preparing & presenting daily MIS on critical areas in Branch Banking Transactions for Top Management; checking and signing Miscellaneous/Statutory reports. Also the ability to establish and operate the Centralize Operations with the team smoothly as per the management requirement.

RAHIM MARDHANI

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Deputy Vice President – Relationship, Head

Customer Service Representative

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Masters in Financial Management - Finance

Bachelor of Commerce - Commerce & Science

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Masters in Financial Management - Finance

Deputy Vice President – Relationship, Head

Customer Service Representative

Bachelor of Commerce - Commerce & Science

Typing Speed of - Typing

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