Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anusaa Vivek

Anusaa Vivek

Citrix XenApp/XenDesktop Administrator
Coimbatore

Summary

10 years of total Infrastructure work experience with 6.5 years in Citrix administration. Experienced with different variants of XenApp and XenDesktop. Versatile team player with good communication and Interpersonal Skills. Self-learner, actively interested to upskill myself with the latest technologies and support clients & end-users efficiently.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
7
7
Certifications

Work History

Senior Associate

Cognizant
Coimbatore
01.2016 - Current
  • Hands on experience in XenApp 6.5, 7.x and 1912 LTSR environment and to the Citrix technologies like ADC, PVS, MCS
  • Supported & managed environment with 160 XenApp and 1800 XenDesktop users world-wide.
  • Handled multiple Xenapp projects on setting up a new site and post publish support efficiently and got client recognition.
  • Responsible for patching Persistent and Non-Persistent templates on monthly basis to maintain the compliancy rate of VDIs.
  • Work closely with escalated End user and resolve escalated issues, derive root cause when required following the change management process.
  • Lead Application migration periodically from 7.x to 2203 LTSR environment and VDA upgrade projects, Performance monitoring and reporting XenDesktop, XenApp farms, Published Apps.
  • Maintain both On-prem, Azure and DR site Xendesktop, getting it patched monthly to be complaint.
  • Handled the security remediation of XenApp servers during every assessment cycle.
  • Regular Capacity planning analysis done and made recommendations on enhancements and performance issues and ultimately be responsible for delivering a working service.
  • Creating Knowledge articles for support teams to meet SLA's and to provide quick resolution also self-help documents to users as apart of incident management.
  • User profile management through Appsense.
  • Customize desktop groups and policies based on requirement in Studio to manage effectively.
  • Worked with SCCM team to upgrade VDI OS, Workspace version to latest version (n-1) whenever required managing services of provisioning servers and DDC servers.
  • Have basic understanding and hands-on on Applayering and Microsoft App-V
  • Periodically test and upgrade Zoom versions, Workspace versions , Teams compatibility check and guide users with right documentation
  • Work with vendors like Microsoft, Citrix and application vendors to resolve the issues effectively.
  • Monitoring XenDesktop sessions using Desktop Director, address connectivity issues between Citrix clients to Desktop clients.
  • Analyze tickets on monthly basis and provide presentation to client with the trends and graphs, re-occurring issues, keyfocus area and suggest the area of improvement.
  • Provided consistent performance on the application migration, VDI migration and end-user support.
  • Worked with engineering team during DR testing yearly basis.

System Engineer [L1.5]

Cognizant
Coimbatore
01.2014 - 12.2015
  • Worked on multiple infrastructure towers and provided first level technical support.
  • Windows: Server Health check-up, SCOM monitoring, software installation / uninstallation and its troubleshooting, service patch updating, deployment, Printer configuration, Management Services checkup.
  • Disk cleanup and defragmentation and basic server health-check monitoring.
  • Exchange: User mailbox creation/deletion, DL creation, Providing/removing calendar permission, public folder access, send mail-“on behalf of permissions ".
  • Providing folder access and calendar permissions in outlook and Lync access provisioning.
  • Citrix: Monitoring Health report in web interface Citrix farm 4.5 and 6.5. Used Citrix Appcenter tool to configure user's profile, applications.
  • Storage and Backup: : Maintaining administrator profile, load balancer/Evaluators.
  • Networker tool used to configure the client in File level backup Savesets framed and storage node created, Policy framed in Data Domain as retention policy older data are mounted to rewritable labeled tape Full and incremental backup are done.
  • ISeries AS/400: Application system tool used for identifying Message wait in JDE90 and WMT 90 queue. Experience in handling alerts and monitoring message queue
  • Network: SecureCRT tool is used to monitor the status of the node / link / router when it is down

Graduate Trainee : Vulnerability Assessment

Cognizant
Coimbatore
06.2013 - 12.2013
  • Prevent vulnerabilities in Cognizant/Client Servers Notifying the client (GIS)/Project team in case of any findings Identifying & fixing the vulnerabilities, Patch management, and Advisory preparation, Customized Reports etc., testing the newly released patches in the lab machines and helping in successful deployment.
  • Preparing all kind of Scan Reports and Advisories, been a part of Vulnerability Analysis.
  • Preparation of Shift Schedule accordingly creating a vibrant workplace

Education

MBA - Information Systems

Sikkim Manipal University
Sikkim
03.2014 - 12.2016

Bachelor of Science - Information Technology

Coimbatore Institute of Technology
Coimbatore
06.2010 - 05.2013

Skills

Citrix XenApp

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Certification

MCSA: Installing and Configuring Windows Server 2012

Timeline

Senior Associate

Cognizant
01.2016 - Current

MBA - Information Systems

Sikkim Manipal University
03.2014 - 12.2016

System Engineer [L1.5]

Cognizant
01.2014 - 12.2015

Graduate Trainee : Vulnerability Assessment

Cognizant
06.2013 - 12.2013

Bachelor of Science - Information Technology

Coimbatore Institute of Technology
06.2010 - 05.2013

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Anusaa VivekCitrix XenApp/XenDesktop Administrator