Sai Sarvagna Kethu
Senior System Administrator
Toronto,Ontario
Summary
Around 8 years of diversified IT experience in Citrix, VMware and Windows Server Technologies. Proficient and knowledgeable in Citrix (CVAD) based infrastructure for both general operations and deployments. Experience working on projects - designing and implementing solutions that use Citrix technologies on a senior level. Seeking a position to utilize my skills and abilities in an organization that offers Professional growth while being resourceful, innovative and flexible.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior System Administrator
Tata Consultancy Services
Toronto, Canada
09.2022 - Current
- Currently managing Citrix infrastructure that is based on On-Premises environment as well as Citrix Cloud
- Deploying Citrix Master images through MCS and PVS techniques and keeping them up to date with latest MS patches on monthly basis
- Performs all aspects of the Installation, configuration, maintenance, and enhancement of information technology software in accordance with corporate and security policies
- Provides support and assist customers with incidents and service outages
- Support IT Systems and process by developing and Maintaining documentation as well as creating Knowledge base articles for reference
- Analyzes problems and opportunities for improving IT systems, services, and processes
- Performs troubleshooting and maintenance of IT systems to improve reliability, capability, and performance
- As a member of the On-call rotation, supports customers outside of business hours(24/7)
- Building and deploying Windows server 2019/2022 into Citrix infrastructure as part of Windows server upgrade project
- Creating new virtual machine templates in Vmware VCenter and using them to deploy new master devices
- In hand experience on Installing and managing O365 / MS Teams / OneDrive software in Citrix environments
- Having good knowledge on Active Directory GPO management and Powershell scripting
- Strictly adhere to ITIL Process (Incident Management, Change Management, Problem Management)
Associate Technical Lead
First American India
Bengaluru, India
09.2018 - 08.2022
- Successfully upgraded Citrix VDI environment from Windows7 to Windows10
- Successfully Upgraded Citrix Infrastructure from XenApp/Xendesktop 7.15 to Citrix VAD LTSR 1912 CU5
- Taken complete ownership of project related tasks and executed them within the timelines
- Strictly adhere to ITIL Process (Incident Management, Change Management, Problem Management)
- Successfully Implemented Applayering In Citrix VDI infrastructure replacing traditional PVS and MCS techniques
- Created OS layer, Platform layer and Application layers from Scratch and Provide VDI access to IT/Business users as per the requirement
- Having sound knowledge and experience working on Citrix PVS and MCS environments
- Strong experience in updating VDI infrastructure with latest MS patches and promoting them to Production on monthly basis
- Monitoring Citrix server's health by using Citrix Director and generate historical reports based on demand
- Supporting 1000 plus user base and Provides L2, L3, L4 level of Citrix infrastructure support
- Provides guidance to junior admin with in the team as and when required
- Performed XenApp server build /rebuild activity based on demand
- Installation, configuration and publishing of new applications in the Citrix farm
- Monitor, optimize and troubleshoot published applications/ application launching issues
- Monitor, optimize and troubleshoot client performance and slow logons.
- Design, implement and maintain VMware vSphere infrastructure
- Monitor, troubleshoot and capacity planning of vSphere environment
- Evaluate new products and recommends updates and upgrades
- Proactively manage and monitoring the infrastructure platforms, performing periodic health checks, upgrades and maintenance as required
- Responsible for change initiation, approval, and implementation for systems under management
- Responsible for capacity planning/management, system monitoring, and configuration management
- Provide technical leadership in the adoption of new technologies and industry best practices
- Support delivery of strategic roadmaps to evolve the infrastructure portfolio, and provide subject matter expertise as roadmaps are planned and executed
- Continuously improve delivery and quality of infrastructure services through scripting and automation
- Troubleshoot issues and take proactive measures to reduce impact and risk of reoccurrence
- Acted as a technical prime in major incidents, identifying the underlying root cause and all remediation activities
- Involved in disaster recovery planning, design, implementation, and testing activities
- Providing subject matter expertise on design, implementation, and operations
Lead Consultant
ITC Infotech India Ltd
Bangalore, India
05.2017 - 02.2018
- Provided 24/7 Citrix Infrastructure support to one of the Multinational trading company
- Involved in Application Migration activity from XenApp6.5 to Xendesktop 7.15
- Strong experience in administering the Citrix XenApp6/6.5 and Xendesktop environments
- Monitored Citrix server's health by using Citrix Edge Sight and generate historical reports based on demand
- Good experience in the Administration of Citrix XenApp server infrastructure virtualization platform – Hyper V & VMware vSphere
- Strictly adhere to ITIL Process (Incident Management, Change Management, Problem Management)
- Supporting 8,000 plus User base and provided L2, L3, L4 level of Citrix infrastructure support for XA environment
- Managing Citrix Command Center for Citrix NetScaler devices (VPX and SDX)
- Perform XenApp server build /rebuild activity based on demand
- Taken complete ownership of Citrix project related tasks and executed within the timeline
- Installation, configuration and publishing of new applications in the Citrix farm
- Monitor, optimize and troubleshoot published applications/ application launching issues
- Monitor, optimize and troubleshoot client performance and slow logons
Cloud Operations Engineer Analyst
Accenture Solution Private Limited
11.2014 - 05.2017
- Provided 24/7 Citrix Infrastructure support to one of the Multinational FMCG giant
- Administrating the Citrix farms environment (PS 4.0, XenApp 6)
- Administration of Citrix XenApp server infrastructure virtualization platform – Hyper V & VMware vSphere
- Strictly adhere to ITIL Process (Incident Management, Change Management, Problem Management)
- Supported 15,000 plus User base
- Provided L2 level of Citrix infrastructure support for XA environment
- Involved in Application Migration activity from Legacy Citrix Estate to XenApp6
- Installation, configuration and publishing of new applications in the Citrix farm
- Monitor, optimize and troubleshoot published applications/ application launching issues
- Monitor, optimize and troubleshoot Citrix Web Interface and Citrix Secure Gateway
- Monitor, optimize and troubleshoot Printing issues and Printing Policies
- Monitor, optimize and troubleshoot client performance and slow logons
Education
Bachelor of Technology (B. TECH) Engineering degree - Electronics & Communication Engineering
Mallineni Lakshmaiah Engineering College Affiliated To JNTU
JNTU Kakinada 08.2007 - 05.2011
Master of Technology (M. TECH) Engineering degree - VLSI Design
SRM UNIVERSITY
Chennai 09.2012 - 05.2014
Skills
Citrix Applayering
Citrix Xendesktop
Citrix XenApp
Citrix PVS, MCS
Vmware Administration
Windows Administration
Hyper-V
ITIL
MECM
Incident Management
Change Management
IT Virtual Infrastructure administration
Azure
AWS
Citrix Workspace Environment Manager
Timeline
Senior System Administrator
Tata Consultancy Services
09.2022 - Current
Associate Technical Lead
First American India
09.2018 - 08.2022
Lead Consultant
ITC Infotech India Ltd
05.2017 - 02.2018
Cloud Operations Engineer Analyst
Accenture Solution Private Limited
11.2014 - 05.2017
Master of Technology (M. TECH) Engineering degree - VLSI Design
SRM UNIVERSITY
09.2012 - 05.2014
Bachelor of Technology (B. TECH) Engineering degree - Electronics & Communication Engineering
Mallineni Lakshmaiah Engineering College Affiliated To JNTU
08.2007 - 05.2011