Anush Anand
NOIDA
Summary
Results-driven senior analyst with a strong background in IT support and technical troubleshooting. Demonstrated success in project management and team leadership, consistently optimizing service desk operations for major accounts such as Chevron and Teradata. Proficient in applying modern management strategies and AI to improve operational efficiency and user satisfaction. Career spans roles in network engineering, software development, and technical analysis, showcasing adaptability in various technical settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Technologies
NOIDA
04.2018 - Current
- Assisted teams with IT support for Ericsson account.
Provided remote services to internal departments and Ericsson teams.
Facilitated service desk operations to enhance user experience. - Achieved recognition as top performer within RDS team, driving exceptional contributions to Chevron account.
- Optimised performance as a top contributor within the Teradata account, ensuring high-quality outputs.
Network Engineer
RAH Technologies
Gurugram
12.2015 - 04.2017
Software Developer
Lunro Technologies
Bangaluru
10.2013 - 03.2014
Technical Analyst
HCL Technologies
NOIDA
02.2012 - 09.2013
Education
Master of Business Administration - OPerations Management
Narsee Monjee Institute of Management Studies
Mumbai, IN-MH2025
Bachelor of Technology - Electronics & communication Engg.
Mahershi Dayanand university
Haryana2011
Skills
- project management
- Modern management and technical skills
- client relationship management
- adaptive problem solving
- cross-functional collaboration
- team leadership
- critical thinking
- Artificial intelligence utilization
- Positive attitude
- Technical troubleshooting
Certification
- CCNA certified
Accomplishments
- Constantly awarded Exceptional Performance for four consequetive years in a row 2021-2025 followed by Distinguished performance as annual appraisal within HCL.
- Constantly in Achiever's League membership for 5 cosequwtive years.
Timeline
Senior Analyst
HCL Technologies
04.2018 - Current
Network Engineer
RAH Technologies
12.2015 - 04.2017
Software Developer
Lunro Technologies
10.2013 - 03.2014
Technical Analyst
HCL Technologies
02.2012 - 09.2013
Master of Business Administration - OPerations Management
Narsee Monjee Institute of Management Studies
Bachelor of Technology - Electronics & communication Engg.
Mahershi Dayanand university