Anusha Pulkaram
Hyderabad
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Resourceful and Detail-oriented professional dedicated to deliver creative solutions for identified needs and committed to improving organisational outcomes by monitoring performance initiatives. Specializing in operations and dedicated to maximizing quality.
Overview
7
7
years of professional experience
4045
4045
years of post-secondary education
Work History
Team Leader
Sagility
Hyderabad
08.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delegated work to staff, setting priorities and goals.
Senior Quality Analyst
Sagility
Hyderabad
01.2022 - 08.2023
- Responsible for Service Level Agreement and Non-Service Level Agreement audits.
- Identified areas for improvement in process development.
- Performed root cause analysis on repeated errors and developed corrective action plans accordingly.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
- Trained new Quality Analysts on established procedures and techniques used in assessing process quality.
- Provided effective feedback to employees based on their performance in Quality.
- Works closely with bottom performers in quality to improvise their performance.
Senior Process Consultant
Sagility
Hyderabad
05.2019 - 01.2022
- Analyzed and resolved denied insurance claims by identifying root causes, preparing appeal documentation.
- Conducted in-depth reviews of Explanation of Benefits (EOBs) and remittance advices to determine reasons for claim denials and discrepancies, ensuring accurate resubmission.
- Reviewed and analyzed electronically rejected claims by identifying root causes, including missing documentation, or incorrect patient information following payer guidelines to ensure proper claim submission and preventing future rejections.
- Managed a daily workflow of rejected claims, prioritizing high-value claims to maximize revenue recovery and minimize delays in accounts receivable (A/R) processing.
Education
MBA - Finance
Wesley PG College
HyderabadBachelor of Commerce -
Osmania University College For Women
HyderabadIntermediate Certificate -
Sri Chaitanya Junior Kalasala
Hyderabad 06.2014 - 03.2016
S.S.C -
Sri Sai Ram High School
Hyderabad 06.2013 - 03.2014
Skills
- Documentation And Reporting
- Quality Improvement
- Mentoring
- Team Supervision
- Root Cause Analysis
- Performance Improvement
- Work Planning and Prioritization
- Giving Constructive Feedback
- People Management
- Problem-Solving
- Analytical Thinking
- Denial Management
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Intermediate
B1
Timeline
Team Leader
Sagility
08.2023 - Current
Senior Quality Analyst
Sagility
01.2022 - 08.2023
Senior Process Consultant
Sagility
05.2019 - 01.2022
Intermediate Certificate -
Sri Chaitanya Junior Kalasala
06.2014 - 03.2016
S.S.C -
Sri Sai Ram High School
06.2013 - 03.2014
MBA - Finance
Wesley PG College
Bachelor of Commerce -
Osmania University College For Women