ANUSHA RAGUPATHI

• Managed and monitored IT-infrastructure using the eG Enterprise monitoring tool.
• Assisted in troubleshooting and resolving issues related to enterprise-level application systems
• Analyzed infrastructure to construct the High-level Diagram and Topology incorporating monitoring requirements.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability
• Migrated the customer IT infrastructure from On-premises to SAAS based on requirement
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Troubleshot and debug system component(s) by analyzing logs to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Performed root cause analysis of reported issues to enact corrections.
• Documented faults and bugs for referral to development staff for use in updates.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Experienced in containerization technologies like Kubernetes and Docker by creating cluster and worker nodes
• Ensured seamless integration and smooth operation of volume-integrated, POD applications on worker nodes.
• Monitoring and optimizing cloud infrastructure performance, reliability, and cost-effectiveness, and implementing continuous improvement initiatives.

AWS support

• Worked on Production Server's on Amazon Cloud (EC2, ELB, VPC, S3, Cloud Front, IAM, RDS, Route 53).
• Monitoring resources, such as Amazon DB Services, CPU Memory, EBS volumes.
• Experienced in implementing ACLs, Route table Security Groups, AWS API, EC2, Lambda, Cloud Watch.
• Launch and oversee Amazon EC2 instances for diverse compute tasks like creating snapshots and backup store in EC2 instance.
• Configured EBS and EFS Storage on EC2 Instances.
• Configuring VPC, Sub-nets, create the peering connection between different zones.
• Blocked suspicious IPs/subnets using ACLs.
• Maintain S3 bucket policies, involve in copying files from source systems to S3 buckets.
• Created and configured Elastic load balancers and auto scaling groups to distribute the traffic and to have a cost efficient, fault tolerant and highly available environment.
• Experienced in creating RDS instances to serve data through servers for responding to requests.
• Increasing EBS backed volume storage capacity when the root volume is full using AWS EBS Volume feature.
• Configured AWS Identity Access Management (IAM) Group and users for improved login authentication.
• Used security groups, network ACL's, internet gateways and route tables to ensure a secure zone for organization in AWS public cloud.
• Created S3 Buckets and S3 bucket policies which involved copying files from source systems to S3 buckets in AWS environment to store files.
• Migrating the on-premises infrastructure to cloud and cloud to cloud.

• Designed, planned, and implemented cloud infrastructure solutions according to business requirements and industry best practices.
• Ensured smooth functioning of AWS production accounts by providing consistent assistance to customers
• Provisioned, configured, and managed various cloud resources and services including virtual machines, containers, storage, networking, and databases.
• Establish and maintain robust security measures within the AWS environment, such as IAM policies, security groups, encryption mechanisms, and access controls
• Implement monitoring and alerting systems to ensure the performance, availability, and scalability of AWS resources
• Continuously optimize the infrastructure for cost efficiency and responsiveness
• Maintain S3 bucket policies, involve in copying files from source systems to S3 buckets
• Experience working with IAM, Storage, Backups, firewalls, and Load balancing
• Perform Operational maintenance activities which include platform upgrades, patching, monitoring, configuration, and troubleshooting
• Implemented EBS, EFS, S3, Glacier and retention policies.
• Utilized Identity and Access Management to allocate IAM Roles and Policies for Users and Security Groups.
• Monitor cloud watch notification and respond to the alarms within committed SLA time
• Identify and resolve virtual and physical infrastructure issues which impact the functionality of the application and hosting platform
• Collaborated with cross-functional teams for seamless integration of cloud solutions into existing systems and applications.
• Providing technical guidance and expertise to team members, and clients on cloud architecture, design, and implementation best practices
• Ensured optimal performance of cloud solutions through ongoing maintenance support.

• Configuring VPC, Sub-nets, create the peering connection between different zones.
• Blocked suspicious IPs/subnets using ACLs.
• Maintain S3 bucket policies, involve in copying files from source systems to S3 buckets.
• Created and configured Elastic load balancers and auto scaling groups to distribute the traffic and to have a cost efficient, fault tolerant and highly available environment.
• Experienced in creating RDS instances to serve data through servers for responding to requests.
• Increasing EBS backed volume storage capacity when the root volume is full using AWS EBS Volume feature.
• Configured AWS Identity Access Management (IAM) Group and users for improved login authentication.
• Used security groups, network ACL's, internet gateways and route tables to ensure a secure zone for organization in AWS public cloud.
• Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
• Developed and implemented training initiatives for new hires.
• Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Analyzed and developed service goals for in-bound call center.
• Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.