Vinoth R
Chennai
Summary
Dynamic Technical Support Engineer with a proven track record of enhancing business performance through effective problem-solving and analytical skills. Recognized for successfully managing company-wide technical health while ensuring operational continuity and efficiency. Committed to delivering exceptional service through diverse communication channels, driving both organizational growth and personal development. Seeking a challenging role in an established company that values innovation and professional advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
The Zigma Technologies India Pvt Ltd.
Chennai
10.2021 - 10.2024
- Gained extensive familiarity working within Windows and Linux environments.
- Performed regular installations of operating system upgrades.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided solutions for technical issues pertaining to hardware, software, and network systems.
- Resolved complex technical problems through root cause analysis techniques.
- Assisted users with password resets and account lockout resolutions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Education
Bachelor of Engineering / Bachelor of Technology - Electronics and Communication Engineering
Annamalai University Faculty of Engineering & Tech
Chidambaram, Tamil NaduSkills
- AWS Cloud Services: EC2, S3, VPC, IAM, CloudWatch, RDS
- Network Infrastructure Optimization
- Security: AWS Security Groups, Firewalls (Symantec), Network Access Control
- Systems & Tools: Windows/Linux environments, OS installation & troubleshooting, Asset Inventory Management
- Technical Support: Remote troubleshooting, system configuration, user management
Certification
- AWS
- DEVOPS
Disclaimer
I, Vinoth Rajamani, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief., 04/01/23
Profile - Aboutme
To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization. Seeking a challenging position in well-established company that offers professional growth and ample opportunity to learn and enrich my competencies in my profession.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Technical Support Engineer
The Zigma Technologies India Pvt Ltd.
10.2021 - 10.2024
Bachelor of Engineering / Bachelor of Technology - Electronics and Communication Engineering
Annamalai University Faculty of Engineering & Tech
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