ANUSHA SHARMA
Reservation Executive
Gangtok
Summary
I am a results-driven Reservation Executive with over 3.5 years of overall experience, currently handling and independently running the Reservations Department as Head of Department. I am responsible for end-to-end management of all reservation activities with a strong focus on maximizing room revenue, ensuring booking accuracy, and maintaining high guest satisfaction standards.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Reservation Executive
Taj Guras Kutir Resort and Spa
10.2023 - Current
- Manage and oversee daily reservation operations for FIT, corporate, and OTA bookings
- Ensure accurate room allocation, rate loading, amendments, cancellations, and confirmations
- Handle guest communication professionally regarding policies, invoices, retention charges, and special requests
- Coordinate with Front Office for arrivals, upgrades, upselling, early check-ins, late check-outs, and VIP handling
- Ensure compliance with cancellation, amendment, and retention policies
- Prepare and share invoices, payment links, bank details, and follow up on payments
- Monitor room night production, pickup, cancellations, and revenue impact
- Coordinate with Sales and Revenue teams on adhoc rates, group blocks, and approvals
- Maintain reservation reports, forecasting, and daily pickup analysis
- Resolve reservation-related guest issues promptly and diplomatically
- Train and supervise reservation executives to ensure service standards and accuracy
- Ensure all guest data, documentation, and communication are properly recorded in PMS
Reservation Executive
The Westin Goa
05.2023 - Current
- Reporting to the Reservation Manager
- Responsible for the efficient reservation operations
- Managing Reservations in terms of handling calls and Emails with the endeavor to materialize a maximum number of queries
- Handling OTA, Leisure, wholesale, and Group Reservations
- Operating and managing Marsha, Empower, and Extranet portals
- Group blocking and updating the rooming list as well.
- Reviewing, tracking, maintaining & balancing inventory
- Follow all company policies and procedures, maintain the confidentiality of proprietary information, and protect company assets
- Handling guest queries regarding cancellations, re-booking, and refunds
- Inventory control and Mark Sold Out/valley dates for the next 90 days
Reservation Associate
The Westin Sohna Resort and Spa Gurugram
05.2022 - 05.2023
- Responsible for the efficient reservation operations
- Handling OTA, Leisure, wholesale, and Group Reservations
- Operating and managing Marsha, Empower, and Extranet portals
- Group blocking and updating the rooming list as well.
- Responding & managing regular Calls and E-mails
- Reviewing, tracking, maintaining & balancing inventory
- Analyze Profits and make recommendations for revenue maximization
- Follow all company policies and procedures, maintain the confidentiality of proprietary information, and protect company assets
- Handling guest queries regarding cancellations, re-booking, and refunds
- Inventory control and Mark Sold Out/valley dates for the next 90 days
- Resolve, and document guest issues and concerns or escalate/refer to the appropriate individual
Education
Diploma - Aviation Hospitality Tourism Management
01.2022
12th - undefined
01.2020
10th - undefined
01.2017
Skills
Opera PMS
Marsha
MS word
Outlook
Communication skills
Opera cloud
Synxis
Excel
EXPERTISE
- Team work
- Loyalty
- Creativity
- Positivity
- Adaptability
BEHAVIORAL CHARACTERISTICS
- Honest
- Responsible
- Hard working
- Sincere
PERSONAL DETAILS
- Date of birth – 10/04/2000
- Nationality – Indian
- Marital status – Unmarried
Timeline
Reservation Executive
Taj Guras Kutir Resort and Spa
10.2023 - Current
Reservation Executive
The Westin Goa
05.2023 - Current
Reservation Associate
The Westin Sohna Resort and Spa Gurugram
05.2022 - 05.2023