Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANUSHA SHIVARAM

Process Specialist
Bengaluru

Summary


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Process Specialist

Infosys BPM
07.2024 - 07.2025
  • Established quality control procedure to ensure product compliance with standards.
  • Monitored production process for adherence to industry and customer requirements.
  • Conducted root cause analysis to identify sources of production issues.
  • collaborate with cross-functional teams to analyze requirements and provide feedback.
  • Tools used :Genesys Cloud,Zoom contact centre, Verint, NICE, Scorebuddy.

Customer Support Executive

Accenture Solutions Pvt Ltd
12.2021 - 05.2024
  • Worked in Order management team using Oracle R12 database.
  • Salesforce.com and Oracle CX.
  • Validating and processing EDI,Manual Service Contract and Install Base (IB).
  • Dealing with HVO(High Value Orders).
  • Working on escalated emails and providing RCA for clients on quality issues.
  • Monitoring proper documentation from the audit perspective and sharing with quality team.
  • Updating compliance document for the respective team.

HR Assistant

Amazon India Pvt Ltd
03.2021 - 11.2021
  • Maintained payroll information by calculating, collecting and entering data.
  • Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Uploading Employees records & credentials to HR ERP.

Sr.Associate

CNTC India Pvt Ltd
08.2019 - 03.2021
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.

HR

Pneumec Kontrolls Pvt Ltd
03.2018 - 05.2019
  • Enhanced employee understanding of HR policies through clear, accessible documentation and training.
  • Established performance metrics for evaluating HR effectiveness in achieving organizational goals.

HR Executive

Convergent Communications Pvt Ltd
06.2016 - 02.2018
  • Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
  • Enhanced employee engagement by implementing innovative HR initiatives and programs.
  • Managed full-cycle recruitment process, attracting top talent for key positions within the company.

Administrator

Serve and Volley Pvt Ltd
03.2012 - 06.2014
  • Preparation of Payment recommendation/Voucher
  • Payment follow-ups
  • Time Office / Attendance
  • Recruitment

Education

Bachelor of Business Management - HR/ Marketing

Sri Sai Women's College
Bengluru

Skills

  • Self-motivated
  • Time management
  • Active Listening
  • Multitasking
  • Production Deadline Management
  • Workflow Management
  • Continuous Improvement

Timeline

Process Specialist

Infosys BPM
07.2024 - 07.2025

Customer Support Executive

Accenture Solutions Pvt Ltd
12.2021 - 05.2024

HR Assistant

Amazon India Pvt Ltd
03.2021 - 11.2021

Sr.Associate

CNTC India Pvt Ltd
08.2019 - 03.2021

HR

Pneumec Kontrolls Pvt Ltd
03.2018 - 05.2019

HR Executive

Convergent Communications Pvt Ltd
06.2016 - 02.2018

Administrator

Serve and Volley Pvt Ltd
03.2012 - 06.2014

Bachelor of Business Management - HR/ Marketing

Sri Sai Women's College

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ANUSHA SHIVARAMProcess Specialist