Anusha Thatikonda
Process Associate
Bangalore
Summary
To make career in ITES Industry, where I can contribute my best by applying problem solving ability and competitive nature along with my abilities to work in a team for the achievement of organization success and to see myself in a position of higher responsibility with the help of my educational qualifications and work experience.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Executive
Capita India Private Limited
2011.12 - 2012.10
- New business is an element of policy servicing primary deals with keying the application, initial screening to request for missing or incomplete documentation/information
- Have cleared Anti-Money Laundering interview with UK client’s through video conference,
- Have fair exposure to KYC documents, origin of wealth and payments methods of customers based in Hong Kong, China, and UK business region
- Roles and Responsibilities
- Achieve team’s quality bench mark
- Meeting team’s SLA on consistence basis
- Mentoring new agents
- Self-upgrading on multiple task handled by offshore
- Driving Root Cause Analysis.
Process Associate
First Indian Corporation
2009.12 - 2011.08
- Responding to the queries and providing them with the necessary solutions
- Sending email to customers with their status of the account setup
- Creating mortgage related user accounts for clients to submit their invoices for reimbursement
- Roles and Responsibilities
- Handling reports related to the team
- Sending reports to US team on daily basis
- Reconciling report of time sheets on daily basis.
Education
Bachelor of Business Management - Commerce
RVV PU College Of Science Art & Commerce
Bangalore 2006.06 - 2009.06
Pre University College - Commerce
RVV PU College Of Science Art & Commerce
Bangalore 2004.06 - 2006.06
SSLC - Science
BNM School
Bangalore 2003.04 - 2004.05
Skills
Self – Confidence and result oriented
Teambuilding
Flexible and Adaptable
Multitasking Abilities
Analytical and Critical Thinking
Self-Motivated
Planning and Coordination
Problem-Solving
Attention to Detail
Clerical Support
Critical Thinking
Written Communication
Quality assurance
Industry analysis experience
Data trending
Excellent Communication
Timeline
Executive
Capita India Private Limited
2011.12 - 2012.10
Process Associate
First Indian Corporation
2009.12 - 2011.08
Bachelor of Business Management - Commerce
RVV PU College Of Science Art & Commerce
2006.06 - 2009.06
Pre University College - Commerce
RVV PU College Of Science Art & Commerce
2004.06 - 2006.06
SSLC - Science
BNM School
2003.04 - 2004.05