Anusha Rani M

• Investigate, Research and Resolve client issues and updating information in CRM tool.
• Providing the technical support for updating domain DNS, hosting websites, Virtual Private Server, Dedicated servers.
• Handling technical issues of dedicated clients and providing information in time manner.
• Supported troubleshooting efforts during hosting server downtime events, working closely with maintenance teams to minimize production disruptions and to deliver technical analysis and solution.
• Conducted root cause analysis on process deviations, implementing corrective actions to prevent future occurrences.
• Followed implementation of new processes, collaborated with team, and tracked progress.
• Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.

Achievements:

• Got promoted from Process Associate to Process Developer.
• Awarded with RNR (Rewards and recognition consistently two times)

• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answers client Calls and e-mails regarding Credit-card status.
• Supporting clients by emailing and giving them technical solution of their queries.
• Educated clients on available products and services, promoting cross-selling opportunities to benefit both bank and customers.
• Contributed to team success by consistently meeting or exceeding performance metrics.
• Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
• Work with management team to stay updated on product knowledge and be informed of any changes in company policies.

Achievements:

• Got spot Award consistently for Best Quality.
• Got Client Appreciation Award for Best production and TOT (Time on Tool).