Anusheeliya
Chengalpattu
Summary
Solution-focused Client Support Analyst known for high productivity and efficient task completion. Skilled in technical troubleshooting, client relationship management, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring top-notch client support and satisfaction. Committed to leveraging these skills to drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Data Executive (WFH)
Coresight Research
Mangalore
08.2023 - Current
- Conducted research and collected data using databases and the internet as per manager's requirements
- Organized and maintained data according to project requirements
- Presented data in various formats (charts, tables, text) using Word, Excel, PowerPoint, or as specified by the manager
- Ensured regular updates to existing datasets and delivered projects within specified timelines
- Wrote templated data-focused reports using a wide range of sources such as company reports, databases, consumer surveys, media reports, and public data sources.
Client support analyst
Refinitiv
Bengaluru
01.2019 - 01.2022
- Collaborated with Equity/Commodity traders, portfolio managers, and Global Banks to navigate and customize Refinitiv products
- Provided recommendations and solutions to optimize application utilization
- Administered E-Invoicing Portal, managed Table of Denial Order (TDO), and handled EI Activities
- Trained interns and managed ongoing projects for error reduction in the EI Portal.
Customer Connect process Analyst
Refinitiv (Formerly Thomson Reuters F&R)
Bengaluru
01.2016 - 01.2018
- Assisted customers with product navigation and customization.
Education
M.com (applied finance and accounting) -
St Aloysius College (Autonomous)
Mangalore05-2016
PGDHRM -
St Aloysius College (Autonomous)
Mangalore05-2016
B.com -
Padua College of Commerce And Management
Mangalore04-2014
H.S.S.C -
Padua PU College
Mangalore04-2011
S.S.L.C -
Padua High School
Mangalore04-2009
Skills
- Customer Service
- Professionalism
- Ability to Multitask
- Client service excellence
- Problem resolution aptitude
- Case Management
- Teamwork and Collaboration
- Written Communication
Languages
- English
- Kannada
- Hindi
- Tamil
Timeline
Senior Data Executive (WFH)
Coresight Research
08.2023 - Current
Client support analyst
Refinitiv
01.2019 - 01.2022
Customer Connect process Analyst
Refinitiv (Formerly Thomson Reuters F&R)
01.2016 - 01.2018
M.com (applied finance and accounting) -
St Aloysius College (Autonomous)
PGDHRM -
St Aloysius College (Autonomous)
B.com -
Padua College of Commerce And Management
H.S.S.C -
Padua PU College
S.S.L.C -
Padua High School
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