Summary
Overview
Work History
Education
Skills
Timeline
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ANUSHI SINGH

Pune

Summary

Dynamic Technical Program Manager with a robust technical and functional background in managing top-tier customer accounts, incident management, and executing strategic initiatives. Known for strong leadership skills, ability to streamline processes and drive operational efficiency. Proven expertise in product implementations, driving significant revenue growth, and fostering strong client relationships through effective communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Cloud Engagement and Experience Manager

Oracle
08.2024 - Current
  • Working as a Technical Program Manager handling Strategic Accounts & Incident Management, owning some of the top-tier accounts.
  • Led incident management and reporting for high-priority accounts, becoming a key liaison for accounts' NOC/SR escalations, post-incident reviews, and cross-functional coordination.
  • Owned and maintained GPU incident reporting processes, including weekly T0/T1 dashboards, downtime graphs, and executive-level impact assessments to support org-wide visibility.
  • Contributed to strategic customer engineering governance via reporting, data visualization, and incident metrics that informed operational decision-making.
  • Enabled improved incident response and reliability, while building trust with customers through consistent communication and support.
  • Collaborated cross-functionally with engineering, ops, and support to align program goals and drive issue resolution.

Senior Implementation Consultant

CHARGEBEE
04.2022 - 08.2024
  • Successfully led and managed end-to-end implementation projects for diverse clients, ensuring timely delivery, budget adherence, and high client satisfaction.
  • Helping customers adopt a robust subscription billing platform in their ecosystem. Experience with consulting on integrations like Salesforce, Hubspot, Netsuite, Xero, Quickbooks and more. Payment gateway integrations with Stripe, Braintree, Mollie, Adyen, Paypal and more.
  • Designing billing solutions and strategies for Key Enterprise customers and helping increase adoption of Chargebee as the core subscription and billing engine in their day-to-day operations. Thus, automating faster onboarding and reducing Time to Value (TTV).
  • Streamlined Implementation Processes by introducing standardised implementation methodologies and best practices, resulting in a 25% reduction in project timelines and improved overall project efficiency.
  • Conducted training sessions for new team members, resulting in a 15% improvement in team performance and consistency in delivering quality implementations.
  • Onboarded more than 100 new clients with a combined ACV of more than half a million dollars (~800K $) to the system thereby generating substantial revenue for the organisation.

Lead Analyst

ETECH GLOBAL SERVICES
02.2020 - 04.2022
  • Worked on a customer experience management SaaS cloud platform called Medallia (a top player in Customer Experience & Enterprise Feedback Management).
  • Experience in dealing with clients of Fortune 500 companies based out of North America & EMEA regions.
  • Technical Lead for Speech & Text Analytics implementation projects as a member of the Global Professional Services team.
  • Led the implementation of multiple Speech & Text Analytics projects, the results of which provided valuable insights to clients, assisted them in solving business problems, better understanding their customers, and evaluating their team's performance, ultimately leading to the company's profitability and manyfold FTE savings.

Senior Systems Engineer

INFOSYS LIMITED
08.2017 - 02.2020
  • Part of the Informatics HC-ADM MS team for a US client, a major healthcare provider and pharmaceutical company.
  • Upgraded desktop and web applications' code with the most recent .NET Framework to make it compatible with the latest versions of browsers and Windows platforms.
  • Tools worked upon: Visual Studio Professional, TFS, IBM Rational ClearCase, SSMS, IBM Data Studio, Flexera AdminStudio, Open Source Slow Cheetah, SQL Server Business Intelligence Development Studio, TeamCity, Octopus, JIRA
  • Languages & Frameworks used: VB.Net, C#, Windows Forms, ASP.NET
  • Awards: Received an “Insta” award for leading a complex application upgrade during the Windows 10 migration launch.

Education

B.TECH - COMPUTER SCIENCE

Jaypee University of Engineering & Technology
Guna, M.P.
06-2017

Skills

  • Product Implementations
  • Technical Program Management
  • Incident management
  • APIs
  • Code Debugging
  • Chargebee products
  • Medallia products
  • Solution-oriented
  • Problem solving
  • Documentation
  • Project Management
  • Client Engagement
  • Oracle Cloud
  • Strategic Growth Initiatives

Timeline

Cloud Engagement and Experience Manager

Oracle
08.2024 - Current

Senior Implementation Consultant

CHARGEBEE
04.2022 - 08.2024

Lead Analyst

ETECH GLOBAL SERVICES
02.2020 - 04.2022

Senior Systems Engineer

INFOSYS LIMITED
08.2017 - 02.2020

B.TECH - COMPUTER SCIENCE

Jaypee University of Engineering & Technology

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