Summary
Overview
Work History
Education
Skills
Languages
Timeline
Rishikesh Kambley

Rishikesh Kambley

Ujjain

Summary

Adept at driving operational excellence and efficiency, I spearheaded scalable solutions at Diginomo.In, enhancing workflows and ROI through strategic ERP implementations and digital marketing campaigns. My expertise in SaaS products, coupled with strong client relationship management skills, has consistently improved client satisfaction and operational outcomes.

Overview

11
11
years of professional experience

Work History

Operations Specialist (Freelancer)

Diginomo.In
Indore
11.2024 - Current
  • Optimized workflows and implemented scalable solutions, driving efficiency across operations.
  • Led daily operations, resource management, and ensured alignment with strategic goals.
  • Developed and enforced company policies to maintain compliance and operational consistency.
  • Directed technical integration, ensuring seamless adoption of new systems and automation.
  • Strategized and executed digital marketing campaigns, enhancing brand visibility and ROI.
  • Designed and executed implementation plans, ensuring timely project delivery, and smooth transitions.

Sr. Project Implementation Consultant

Serosoft Solutions Pvt.Ltd
Indore
07.2022 - 05.2024
  • Spearheading the implementation of Edutec ERP for a South Africa-based client, ensuring seamless integration and customization according to client needs.
  • Conducting comprehensive training sessions and demonstrations for client representatives on various modules of the software to enhance their understanding and proficiency.
  • Organizing and facilitating demonstrations for newly developed features of the software, showcasing innovative functionalities to clients and internal stakeholders.
  • Overseeing and managing server updates, ensuring the software infrastructure remains up to date with the latest technologies and security patches.
  • Collaborating closely with clients to analyze their specific requirements, gathering valuable insights to customize and optimize the Edutec ERP solution for maximum efficiency.
  • Coordinating with cross-functional teams, including developers, analysts, and project managers, to ensure a smooth and timely implementation process.
  • Proactively identifying and resolving implementation-related issues, providing timely solutions to
    enhance the overall client experience.
  • Implementing rigorous quality assurance processes to guarantee the accuracy, reliability, and performance of the Edutec ERP system during and after the implementation phase.
  • Building and maintaining strong relationships with clients by fostering open communication, addressing concerns, and ensuring their satisfaction with the implemented solutions.
  • Creating detailed documentation for implementation processes, training materials, and client requirements. Generating regular reports to keep stakeholders informed about project progress and milestones.

Assistant Manager - Transport

JPMorgan Chase (Cushman & Wakefield)
Mumbai
09.2021 - 07.2022
  • Provided crucial technical support to the Pan-India transport team, addressing issues, and optimizing the utilization of the MoveInSync software.
  • Actively engaged with upper management to identify areas for transport process improvement, demonstrating a proactive approach toward enhancing operational efficiency.
  • Successfully implemented innovative processes aimed at reducing transport costs, showcasing strategic thinking, and problem-solving abilities.
  • Demonstrated expertise in billing management, ensuring accuracy, compliance, and timely processing of transport-related invoices.
  • Played a key role in the overall management of transport operations, contributing to seamless, efficient transportation services.
  • Conducted training sessions to enhance the team's understanding of the MoveInSync software, resulting in improved proficiency and a streamlined workflow.
  • Collaborated with various departments and teams to ensure alignment of transport processes with overall organizational goals and standards.
  • Utilized data analysis skills to generate reports, providing insights into transport performance metrics, and supporting data-driven decision-making.
  • Fostered positive relationships with transport vendors, negotiating contracts, and ensuring the delivery of high-quality services at competitive rates.
  • Ensured compliance with relevant regulations and company policies in all transport-related activities, minimizing risks, and maintaining a high standard of operational integrity.

Assistant Implementation Projects Manager

MoveInSync Technology Solution Pvt. Ltd.
Bengaluru
06.2019 - 08.2021
  • Led and managed end-to-end project management and SaaS implementation for prominent IT companies such as JPMC, Deutsche Bank, and Concentrix, catering to a user base of 5,000 to 7,000.
  • Acted as a key point of contact for client communication, ensuring seamless and effective collaboration between ground operations and upper management.
  • Provided valuable product feedback to the development team, contributing to enhancements and improvements in software efficiency.
  • Conducted comprehensive training sessions aimed at enhancing the understanding of the product, thereby improving user proficiency, and overall operational efficiency.
  • Played a pivotal role in overseeing and managing transport operations, ensuring the smooth and efficient movement of resources.
  • I do hereby declare that the particulars of information and facts stated herein above are true, correct, and complete to the best of my knowledge and belief.
  • Conducted in-depth data analysis for both pre- and post-implementation phases of the product, extracting actionable insights to drive informed decision-making.
  • Identified and implemented process optimization strategies, enhancing overall operational effectiveness, and contributing to the achievement of key performance indicators.
  • Fostered collaboration and communication within cross-functional teams, ensuring a cohesive and unified approach toward project goals.
  • Implemented and maintained quality assurance processes to ensure the delivery of high-quality services to clients, meeting or exceeding expectations.
  • Prepared and presented regular performance reports to upper management, offering insights into project milestones, key metrics, and areas for improvement.

Assistant Operations Manager

Aarya Econnect Intercity Pvt Ltd
06.2018 - 08.2019

Operations Executive

MoveInSync Technology Solution Pvt. Ltd.
Bengaluru
06.2015 - 08.2018

MIS In Charge

Suprreme Trans Concept
Pune
06.2014 - 08.2015

Education

MBA -

Welingkars Institute

BCA -

Vikram University

Skills

  • Adaptability
  • AI tools
  • Client Relationship Management
  • Communication Skills
  • Cross-functional Coordination
  • Customer Success
  • Documentation
  • ERP Implementation
  • J-Meter
  • MS Office 365
  • Problem Solving
  • Project Management
  • Quality Assurance
  • Reporting
  • Risk Management
  • SaaS Implementation
  • SQL
  • Training and demonstration
  • Business Analyst
  • Solution Analyst
  • Product Owner
  • SaaS products
  • SaaS platform
  • Product implementations
  • Team management
  • HRMS
  • Data compliance
  • JIRA
  • Team Management
  • HRMS
  • Data Compliance
  • JIRA
  • Edtech
  • Transport Management
  • Supply Chain Management

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Timeline

Operations Specialist (Freelancer) - Diginomo.In
11.2024 - Current
Sr. Project Implementation Consultant - Serosoft Solutions Pvt.Ltd
07.2022 - 05.2024
Assistant Manager - Transport - JPMorgan Chase (Cushman & Wakefield)
09.2021 - 07.2022
Assistant Implementation Projects Manager - MoveInSync Technology Solution Pvt. Ltd.
06.2019 - 08.2021
Assistant Operations Manager - Aarya Econnect Intercity Pvt Ltd
06.2018 - 08.2019
Operations Executive - MoveInSync Technology Solution Pvt. Ltd.
06.2015 - 08.2018
MIS In Charge - Suprreme Trans Concept
06.2014 - 08.2015
Welingkars Institute - MBA,
Vikram University - BCA,

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Rishikesh Kambley