Anushika Mishra
Hyderabad
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
6
6
years of professional experience
Work History
Team Lead
Genpact
Hyderabad
03.2023 - 06.2024
- Monitored team performance against targets, taking corrective action where necessary.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Coordinated team resources to achieve project goals.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Quality Analyst
Genpact
Hyderabad
05.2021 - 02.2023
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Monitored employee feedback through surveys and interviews to identify areas of improvement.
- Attended meetings with senior management teams to discuss progress towards meeting targets set out by the organization's Equality Plan.
- Conducted regular audits of company practices and policies to ensure compliance with equality legislation.
- Analyzed data on workforce composition to identify areas for improvement in diversity and inclusion.
Associate
Genpact
Hyderabad
11.2018 - 04.2021
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified opportunities for process improvement and cost savings initiatives.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Resolved escalated customer service issues as needed.
- Provided personalized customer service to ensure satisfaction.
- Trained new customer service representatives on product knowledge and customer service skills.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
Education
Diploma in Software Engineering - IT
NIIT
SILIGURIBachelor of Arts - Arts
IGNOU
SILIGURICertification in Data Science - IT
CAREERERA
NOIDASkills
- Data analysis
- Schedule Management
- Production Monitoring
- Coaching and Mentoring
- Key Performance Indicators
- People management
- Effective skill building programs
- Stakeholder Management
- Quality Control
- Performance Improvement
- Decision-Making
- Attrition Management
- Occupancy
- AHT
- Utilization
- Shrinkage
Tools:
- MS office
- Advance Excel
- 7 quality tools
- Sql
- Power BI
- Six Sigma (Green belt)
Timeline
Team Lead
Genpact
03.2023 - 06.2024
Quality Analyst
Genpact
05.2021 - 02.2023
Associate
Genpact
11.2018 - 04.2021
Diploma in Software Engineering - IT
NIIT
Bachelor of Arts - Arts
IGNOU
Certification in Data Science - IT
CAREERERA
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