ANUSHIKHA SHUKLA
KANPUR
Summary
Highly-skilled Customer Service Relationship Manager with comprehensive experience in managing customer relations and addressing service inquiries. Possess strong communication skills, problem-solving abilities, and adept at building lasting relationships with clients. Strive to improve customer satisfaction and drive customer loyalty in previous roles. Skilled at using CRM systems to monitor client interactions and resolve any issues promptly.
Overview
6
6
years of professional experience
Work History
Customer Service Relationship Manager
MOTILAL OSWAL PRIVATE WEALTH
KANPUR
07.2024 - Current
- Provided guidance on customer inquiries, complaints, and issues.
- Monitored customer feedback and implemented changes to improve services.
- Maintained accurate records of customer interactions and transactions.
- Ensured all customers received prompt resolution of their queries or problems.
- Developed customer service strategies to ensure maximum satisfaction and loyalty.
- Advised management on strategic initiatives to enhance the overall customer experience.
- Coordinated with other departments to ensure successful outcomes for customers' requests or needs.
- Promoted company values through positive interactions with clients.
Service RM
HDFC Bank
02.2023 - 06.2024
- To serve HNI & UHNI clients
- To maintain the Hygiene parameters of mapped clients
- To work closely with the RM and help them to achieve desired goals for the clients
- To support the RM's with all servicing parameters & to serve the client needs in a better & effective manner
SERVICE DELIVERY MANAGER
INDUSIND BANK LTD
KANPUR
03.2022 - 02.2023
- Serving at customer desk (including all customer queries.)
- Generating sales from the irate customers after providing them best services
- Handling the bulk government account transactions too
- (NHAI & CALA ACCOUNTS)
SERVICER OFFICER
KOTAK MAHINDRA BANK LTD
KANPUR
05.2019 - 02.2022
- Manage day to day business activities and branch operations
- Managed the cash single handily with the large customer walk-in
- Resolved the customer queries at the earliest to provide 100% Customer Satisfaction
- To create awareness of digital banking to the customers
- To create cross sell leads from walking customers
Education
Bachelor of Commerce -
Awadh Girls Degree College
Lucknow01.2017
High School -
Lucknow Public Inter School
01.2012
Skills
- Operational Knowledge of banking
- Excellent Verbal and Non verbal communication
- Handles all query with utmost patience
- Customer segmentation
- Knowledge of Mutual Funds and Market after the Wealth exposure via Private wealth segment
Languages
- English
- Hindi
Timeline
Customer Service Relationship Manager
MOTILAL OSWAL PRIVATE WEALTH
07.2024 - Current
Service RM
HDFC Bank
02.2023 - 06.2024
SERVICE DELIVERY MANAGER
INDUSIND BANK LTD
03.2022 - 02.2023
SERVICER OFFICER
KOTAK MAHINDRA BANK LTD
05.2019 - 02.2022
Bachelor of Commerce -
Awadh Girls Degree College
High School -
Lucknow Public Inter School
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