Anushila Singha
Customer Relationship Executive
Guwahati
Summary
Dynamic Customer Relationship Officer with a proven track record at Mercedes-Benz Axom Motors, enhancing client retention through effective feedback collection and strategic account management. Skilled in CRM software and known for strong interpersonal skills, I successfully resolved customer concerns, significantly boosting satisfaction and loyalty.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Relationship Officer
Mercedes-Benz Axom Motors
05.2024 - Current
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Customer Relationship Representative
North East Motors
03.2022 - 04.2024
- Provided valuable feedback to management on customer preferences, trends, and concerns for the development of new strategies aimed at improving customer satisfaction.
- Increased cross-selling success rates by identifying potential sales opportunities during routine conversations with clients about their account status or recent transactions.
- Streamlined internal processes for improved communication between departments, resulting in faster resolution of customer concerns.
- Conducted thorough research on complex issues raised by customers to provide accurate solutions in a timely manner.
Back Office Executive
DA News Plus
03.2021 - 02.2022
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
Education
Master of Science - Zoology
Handique Girls College
Guwahati, India 04.2001 -
Skills
Customer relations
Feedback collection
Client retention strategies
Patience and resilience
Inter-department collaboration
Account management
Schedule management
CRM software proficiency
Data entry
Strong interpersonal skills
Timeline
Customer Relationship Officer
Mercedes-Benz Axom Motors
05.2024 - Current
Customer Relationship Representative
North East Motors
03.2022 - 04.2024
Back Office Executive
DA News Plus
03.2021 - 02.2022
Master of Science - Zoology
Handique Girls College
04.2001 -
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