ANUSHKA BANERJEE
Summary
Confident and energetic Sr. Customer Service Representative over 22 months of experience Specialized in HRFS/Pension. My goal is to increase maximum number of customer satisfaction and to fulfill customer needs with positive attitude.
Overview
2
2
years of professional experience
Work History
Sr. Customer Service Representative
Wipro HR Services
08.2022 - 06.2024
- Provided exceptional customer service by resolving inquiries related to various HR functions including HRFS, payroll, Workday, timekeeping, My Learning,
and pensions. - Developed strong rapport with clients by demonstrating professionalism and empathy in all interactions
- Maintained client interaction logs, managed customer accounts, and filed necessary paperwork
- Facilitated effective resolution of customer complaints by involving appropriate internal teams and addressing issues outside of direct responsibility.
Education
Secondary School -
National Institute of Open School
01.2017
Hight School -
Colonel's Bright land Public School - CBSE
01.2015
Skills
- Effective Communication skills (English, Hindi)
- Good hands on CRM Software
- Customer Support
- Problem Solver
- Microsoft Suit
- Go extra mile for customer
Personal Information
Current Address - Gali No. 1 Pratap Nagar next to Gulati Uniforms near Aggarwal Bikaneri Sweets Mayur Vihar Phase - 1, New Delhi (110091)
Permanent Address - Opp. TV Tower H.N-50 Sri Nikunj Colony Shamshabad road, Agra (282001)
Timeline
Sr. Customer Service Representative
Wipro HR Services
08.2022 - 06.2024
Secondary School -
National Institute of Open School
Hight School -
Colonel's Bright land Public School - CBSE
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