Anushka Barapatre

PROJECT : SAP Ariba Functional Support

• Provided end-to-end functional support for SAP Ariba Business Network and Ariba Sourcing modules.
• Managed and resolved incidents, service requests, and high-priority cases while consistently maintaining SLA compliance at 99%.
• Achieved KPI targets for 4 consecutive quarters, demonstrating consistent performance and reliability.
• Recognized for lowest ticket inflow and highest ticket closures within the support team.
• Delivered ~99% P2FR (Fastest Resolution for High-Priority cases), ensuring minimal business disruption.
• Performed root cause analysis and implemented permanent fixes to prevent recurring issues.
• Assisted sourcing users with event creation, bidding issues, scoring, award scenarios, and publishing.
• Collaborated with business users, SAP support, and internal IT teams for timely issue resolution.
• Created and published 10 Knowledge Base Articles (KBAs) to improve first-call resolution and reduce repeat incidents.

1. Project : SAP Ariba Support (Ariba Network)

• Provided end-user support for SAP Ariba Business Network, handling incidents, service requests, and user queries related to supplier connectivity, invoicing, ASN, and transactional issues along with meeting KPIs and knowledge base creation.
• Enhanced end-user experience by identifying and resolving software issues.

2. Project : Credit Suisse (Java Development)

• Contributed to Java application development projects, working on backend logic, bug fixes, and enhancements.
• Optimized application functionality through rigorous testing and debugging practices.
• Streamlined processes for increased productivity through thorough system analysis and optimization.
• Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.