S G Anushka
Bangalore
Summary
Logical and organized individual with keen interest in learning new things. Excellent teamwork, interpersonal and communication skills. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Cognizant Technologies Solutions
Bengaluru, India (Remote)
03.2022 - 08.2022
- Completed a structured internship focused on foundational and advanced cloud concepts, including IaaS, PaaS, and SaaS models.
- Studied key topics such as cloud deployment models, virtualization, storage solutions, and cloud security best practices.
- Successfully cleared an internal exam conducted by Cognizant, demonstrating proficiency in cloud technologies and their practical applications in enterprise IT environments.
System Engineer
Cognizant Technology Solutions
Bengaluru, India
12.2022 - Current
- Project- Centrica Cloud Operate
- Roles and Responsibility
- Designed and configured Pega case types for handling customer queries related to billing, service requests, smart meter issues, and complaints.
- Created automated correspondence via email/SMS using correspondence rules and notification templates.
- Applied SLA rules to ensure timely response and escalations for high-priority customer issues.
- Collaborated with cross-functional teams to gather business requirements, conduct DCO sessions, and ensure successful UAT and production rollouts.
- Monitored application performance, applied hotfixes, and worked on incident resolution in coordination with the support team and British Gas stakeholders.
Education
High School Diploma -
Nazareth ICSE School
Chikmagalūr, India05-2016
Pre University - PCMB
SDM PU College
Ujire, D.K05-2018
Bachelor Of Engineering - Computer Science
Dr Ambedkar Institute Of Technology
Bengaluru, India09-2022
Skills
- Certified Pega System Architect
- Case Management
- UI/UX Development in Pega
- Agile Methodologies
- Python
- MySQL
Certification
- Certified Pega System Architect by Pega(PEGACPSA23V1) (https://drive.google.com/file/d/1um-xubh3y5Vv1I13BkEWksfqq3MOthp5/view?usp=drive_link)
- Pega System Architect badge by Pega Academy
- AZ 900 Azure Fundamentals Certification by Microsoft (https://learn.microsoft.com/api/credentials/share/en-us/AnushkaSGCognizant-7265/653735F4913213DE?sharingId=E02540276E7764EE)
- Docker for Absolute beginner-Hands on - DevOps by Udemy
- The complete SQL Bbootcamp from Udemy
- The Ultimate My SQL Bootcamp from Udemy
- Generative AI fundamentals from Cognizant learning
LANGUAGE
Kannada
Hindi
English
Turkish
Timeline
System Engineer
Cognizant Technology Solutions
12.2022 - Current
Intern
Cognizant Technologies Solutions
03.2022 - 08.2022
High School Diploma -
Nazareth ICSE School
Pre University - PCMB
SDM PU College
Bachelor Of Engineering - Computer Science
Dr Ambedkar Institute Of Technology