Vaibhav Jagatkar
Hyderabad
Summary
- Certified Pega Lead Decisioning Architect with 8 years of experience delivering enterprise CDH solutions across banking, telecom, gaming, and healthcare.
- Deep expertise in Pega CDH & NBA Strategy Framework — real-time decisioning, event strategies, adaptive and predictive models.
- Proven track record of leading end-to-end CDH implementations, improving performance, and mentoring teams.
- Specialized in CDH personalization and decisioining -building custom frameworks ,introducing new decisioning contexts and optimizing Next Best Action Strategies
- Experienced in multi-region solution delivery (QA/UAT/PROD) with strong focus on scalability, accuracy, and business impact.
Overview
8
8
years of professional experience
Work History
Lead Decisioning Architect
Standard Chartered Bank
09.2024 - Current
- Standard Chartered is a leading global bank offering a wide range of services, including credit cards, loans, accounts, deposits, and NRI banking. It uses Pega CDH for 1:1 customer engagement, using omnichannel artificial intelligence to deliver the right action during every customer interaction.
- Led multiple projects in the Asia region with CDH expertise.
- Involved in code review tasks across the teams.
- Worked on the performance improvement of the CDH application.
- Worked on creating the UVT custom CDH framework for SCB CDH applications.
- Have end-to-end knowledge of NBAD.
- Worked on creating complex decisioning strategies for client requirements.
- Have Experience in Real time events and Event Strategies.
Senior Decisioning Architect
Areteans
Hyderabad
03.2023 - 09.2024
- Involved in discussions with multiple teams for use case elaboration, estimation, issue resolution, and deployments.
- Involved in requirement gathering discussions and providing solutions to the business.
- Mentored the teammates in designing and implementing the use cases.
- Experience in creating real-time containers, real-time constraints, and volume constraints.
- Experience in Pega 1:1 Operations Manager, which extends the standard Revision Management capabilities of Pega Customer Decision Hub by providing a simple process where a business-as-usual change request is triggered by a non-technical team member using a transparent user interface.
- Worked on introducing Custom Decisioning Contexts called Transaction as a third context, as OOTB Pega supports two contexts.
- Have end-to-end knowledge of the NBA strategy framework.
Senior Decisioning Architect
Ai4Process
London
07.2022 - 03.2023
- Company Overview: Kindred is a Gaming Client that promotes Entertainment to Users in Games like Casino, FootBall, and Rewards and also promotes betting on live sports Games. Here Pega Decides the Best Offer to be given to Customers which includes Bets and Campaigns run to promote the BetActions and sports matches.
- Worked on Creating File Listeners, Service Files, SFTP Ingestion, Data Flows.
- Worked on Creating Complex decision strategies for the Gambling industry space.
- Worked on Ingesting customer data into Pega Customer Decision Hub on Pega Cloud using File Datasets, Data Flow, and Case Types.
- Experience in DSM Rules like Data flow, strategies, Adaptive Models, Dataflows, Event Strategies, and Kafka.
- Experience in migrating rules across environments by creating Products.
- Worked on delivery and deployment plans to different regions QA/UAT/PROD.
- Kindred is a Gaming Client that promotes Entertainment to Users in Games like Casino, FootBall, and Rewards and also promotes betting on live sports Games. Here Pega Decides the Best Offer to be given to Customers which includes Bets and Campaigns run to promote the BetActions and sports matches.
Decisioning Consultant
Verizon India
Hyderabad
08.2021 - 07.2022
- Company Overview: Verizon is the largest global provider of connectivity and enterprise solutions with a workforce of over 22,000 employees worldwide and an annual revenue of more than $31 billion. Verizon developed the Customer Decision Hub Next Best 'X' (NBX) engine across five lines of business, integrated with more than 200 products and offers.
- Worked on Proposition Filters.
- Worked on Asynchronous Processing using Load-DataPage.
- Worked on Data Pages, Connect Rest and Service Rest rules.
- Worked on configuring one-time utility for critical issues in the production environment.
- Verizon is the largest global provider of connectivity and enterprise solutions with a workforce of over 22,000 employees worldwide and an annual revenue of more than $31 billion. Verizon developed the Customer Decision Hub Next Best 'X' (NBX) engine across five lines of business, integrated with more than 200 products and offers.
Solutions Engineer
Pegasystems Inc
Hyderabad
06.2020 - 07.2021
- Company Overview: Health plan payers can transform their product approach with the Pega Product Composer System for Healthcare and reduce time, cost, and risk for product development and operations. Rapidly create and operationalize innovative products by easily configuring extensible benefits built to handle healthcare complexities including cost shares, penalties, limitations, exclusions, authorization requirements, networks (tiered and carve-outs), and claim-specific payment codes and instructions.
- Worked on Rule Creations for Insurance Entities and also version creation.
- Worked on Elastic Search Implementation.
- Designed and Implemented User interfaces using sections, and harness rules.
- Worked on Report definition, Job schedulers, and Queue Processor rules.
- Worked on Data Pages, Declare Trigger, and Declare Expressions.
- Experience in monitoring alerts, exceptions, and system health of production environments using the Pega Diagnostic Tool.
- Health plan payers can transform their product approach with the Pega Product Composer System for Healthcare and reduce time, cost, and risk for product development and operations. Rapidly create and operationalize innovative products by easily configuring extensible benefits built to handle healthcare complexities including cost shares, penalties, limitations, exclusions, authorization requirements, networks (tiered and carve-outs), and claim-specific payment codes and instructions.
Senior System Architect
Arkhya Tech Solutions
Hyderabad
02.2020 - 06.2020
- Company Overview: The Counselor Platform System is one application that runs on the Pega Customer Service Framework. Counselor Platform System is a travel management application that manages business travel, meetings, incentives, conferencing, and exhibitions, and handles event management.
- Integration using REST-Connectors.
- Pega Customer Service Framework.
- Email Listeners.
- Natural Language Processing Using Entity Models.
- Authentication Profile Using AuthTokens.
- Bix Reporting.
- Worked on Security Concepts of PRPC like Privilege, Access Role to Object, and Attribute Base Controls.
- The Counselor Platform System is one application that runs on the Pega Customer Service Framework. Counselor Platform System is a travel management application that manages business travel, meetings, incentives, conferencing, and exhibitions, and handles event management.
Associate Consultant
Infosys
Pune
07.2017 - 12.2019
- Company Overview: CLAWS (Claims Workflow System) is one of the applications that run on the AGCS framework. The main aim of this application is to process the claims that are raised by users and take them to closure. CLAWS captures the overall loss and policy details for the insured and creates claims and suffixes for losses that occurred. The policy changes for the insured are retrieved from an external Database, Global Genius.
- Integration using SOAP -Connectors.
- Implemented change requests and use cases.
- Worked on various PRPC components including Activities, Report Definitions, Data Pages, DataTransforms and correspondence rules.
- Case Management.
- Flows.
- Declarative Rules like Declare Trigger, Declare Index, Declare Expressions, and DeclareOnChange.
- Validation Rules.
- Rule Circumstancing.
- CLAWS (Claims Workflow System) is one of the applications that run on the AGCS framework. The main aim of this application is to process the claims that are raised by users and take them to closure. CLAWS captures the overall loss and policy details for the insured and creates claims and suffixes for losses that occurred. The policy changes for the insured are retrieved from an external Database, Global Genius.
Education
Bachelor of Engineering -
Vasavi College of Engineering
Hyderabad, India05.2017
Intermediate -
Ratna Junior College
Hyderabad, India03.2013
SSC -
Vedic Vidhaylayam High School
Hyderabad, India05.2010
Skills
- Pega Certified Lead Decisioning Architect
- Pega Certified Lead System Architect – Part 1 (v86)
- Pega Certified Senior System Architect
- Pega Certified Decisioning Consultant
- Pega Certified Data Scientist
Timeline
Lead Decisioning Architect
Standard Chartered Bank
09.2024 - Current
Senior Decisioning Architect
Areteans
03.2023 - 09.2024
Senior Decisioning Architect
Ai4Process
07.2022 - 03.2023
Decisioning Consultant
Verizon India
08.2021 - 07.2022
Solutions Engineer
Pegasystems Inc
06.2020 - 07.2021
Senior System Architect
Arkhya Tech Solutions
02.2020 - 06.2020
Associate Consultant
Infosys
07.2017 - 12.2019
Bachelor of Engineering -
Vasavi College of Engineering
Intermediate -
Ratna Junior College
SSC -
Vedic Vidhaylayam High School
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