ANUSHKA SHRIVASTAVA
Bengaluru
Summary
Senior process associate with expertise in client servicing and customer experience management. Proven track record in understanding customer needs and resolving issues to enhance satisfaction and retention. Skilled in collaborating with cross-functional teams to maintain service quality and achieve consistent results. Recognized with the Star Business Award for outstanding performance over two consecutive quarters, demonstrating commitment to customer success.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Accenture
Bengaluru
01.2020 - 01.2026
- Handled US and UK customers for non-voice processes at Accenture.
- Managed and maintained content across various digital platforms, ensuring consistency, accuracy, and adherence to brand guidelines.
- Evaluated and screened user-submitted content for compliance with community guidelines and content policies, ensuring a safe, respectful online environment.
- Effectively identify and remove offensive, inappropriate, and misleading content, maintaining a high standard of quality and user experience.
- Actively participated in team meetings to share insights, best practices, and contribute to content evaluation, policy improvement, and decision making.
- Contributed to the development and refinement of content moderation guidelines and policies, adapting to evolving trends and user behaviours.
- Engage actively with customers to ensure their needs are prioritised and addressed promptly.
- Provide regular reports on content moderation activities, trends and outcomes to the management team and adapted quickly to changes in policies with updated regulations.
- Experience in thriving within high pressure corporate environment, consistently delivering results and maintaining composure during challenging situations.
- Prepared detailed reports on moderation activities, highlighting challenges and achievements for management review.
- Responsible for consistently achieving quality standard of 95% to 100% on weekly basis keeping processing time and target into consideration.
- Responsible for meeting processing and quality benchmark along with set average handle time.
- Maintaining and achieving processing target set by client on daily basis.
- Star Business Award Best performer for the Quarter JFM 2023.
- Star Business Award Best performer for the Quarter AMJ 2023.
- Core Value Champion Award.
- Encore Award for Quarter 2.
- Encore Award for Quarter 3.
Office Executive
Aapt Viser Consultants Pvt. Ltd.
Patna
06.2018 - 12.2019
- Assisted in managing accounts for Bihar and Jharkhand.
- Supported accuracy and compliance with financial regulations.
- Maintained Tally software effectively.
- Facilitated timely completion of bookkeeping activities to enhance overall financial accuracy.
- Streamlined credit note processes to improve customer satisfaction.
- Contributed to comprehensive balance sheet journal management for informed financial decision-making.
Education
B. Com - Accounts H
J. N. Mishra
2017
10+2 - Commerce
Sun Shine Prep High School
Muzaffarpur, BR2013
10 - Science, Math, Sanskrit,English,SSc
St. Joseph Senior Secondary School
2011
Skills
- Team work
- Time management
- Content Review and Ads Optimisation
- Microsoft Excel
- Microsoft Office
- Facebook marketing
- Meta Ads
- Content management
- Communications
- Customer interaction
- Client servicing
- Customer engagement
- Google Ads
- Ads Policy Enforcement
- Ads Quality Review
- Policy Compliance
- Content Moderation
- Process Improvement
- Multitasking
- Adaptability
- Customer relationship management
Language
English
Hindi
Personal Information
- Date of birth: 1996-09-17
- Gender: Female
- Nationality: Indian
- Marital status: Married
- Religion: Hindu
Awards
- Star Business Award, Best performer for the Quarter JFM 2023.
- Star Business Award, Best performer for the Quarter AMJ 2023.
- Core Value Champion Award, Encore Award for Quarter 2.
- Encore Award for Quarter 3
Timeline
Senior Process Associate
Accenture
01.2020 - 01.2026
Office Executive
Aapt Viser Consultants Pvt. Ltd.
06.2018 - 12.2019
B. Com - Accounts H
J. N. Mishra
10+2 - Commerce
Sun Shine Prep High School
10 - Science, Math, Sanskrit,English,SSc
St. Joseph Senior Secondary School