Anushree Anbazhakan

• Boost risk management processes through local assistance to managing directors and client project teams.
• Oversee compliance tasks by dispatching email reminders for upcoming, overdue, and non-compliant tasks to the designated project teams.
• Directed backend operations on Security Administration activities such as granting access, review the compliance due dates, seeking approvals from MDs related to projects to stay compliant.
• Working on backend operations support on tools such as Quality Dashboard, Quality Assurance tool, ServiceNow, Salesforce, Excel, SharePoint.
• Participated in UAT sessions and Pilot Testing during tool implementation for Amethyst Enterprise and PowerBi Internal Process Tracker
• Prepare, compile and present comprehensive data in Excel Reports for scheduled adherence, end-of-day and process time tracker to the leads regularly.
• Functioned as the main contact point for an Accenture project in India.
• Collaborate daily with international counterparts to support process improvement through strategic perspectives.
• Deliver process-related guidance and constructive feedback to new team members.

• Handling customer communications email/chat along with other organizational and backend tasks on a day-to-day basis.
• Achieved consistent customer satisfaction score of 5/5 for prompt issue resolution.
• Facilitated training sessions to advance new hires' understanding of product features and workflow.
• POC to cascade any new updates effectively to team members.
• Ensured accuracy by conducting quality inspections for fellow teammates.
• Expertise in various Kaplan products and Ownership in multiple tasks:

PPI Study Product Account Management:

• Responsible for managing the product dashboards.
• Uploading videos & modifying student accounts.
• Hands-on experience in using tools like Cyberduck, Moodle and 360.

Site Administrator: I-Human Med Product:

• Student & Faculty Support - Email ticket handling.
• Faculty and student account administration

• Directed hiring and onboarding programs for new employees.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.