Mitesh Darbari
Vasai West
Overview
17
17
years of professional experience
Work History
Quality Intermediate Analyst/ Risk & Control
Citicorp Services India Private LTD.
03.2012 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Quality Leader/Voice & Accent Trainer
Intelenet - Barclays
05.2010 - 03.2012
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Oversaw the successful implementation of Lean Six Sigma methodologies, resulting in improved operational performance across multiple departments.
- Enhanced production efficiency by optimizing manufacturing processes and improving overall product design.
- Streamlined documentation processes for increased accuracy and efficiency in record-keeping systems.
- Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.
- Managed corrective action plans for identified non-conformances during internal audits, ensuring timely resolution and prevention of recurrence.
- Championed a proactive approach to risk management within the organization, mitigating potential issues before they impacted product quality or safety.
- Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Reduced customer complaints by 50% through thorough root cause analysis and implementation of corrective actions.
- Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
Team Leader / Process Trainer
BA Continuum India Pvt. Ltd. (Bank of America)
07.2007 - 05.2010
- Department: Countrywide Tax-Service Corporation Tax Line Set Up, Home Loans & Insurance
- Tax Line Set up refers to Setting up the Tax Lines identifying the correct payee to whom the tax needs to be paid on the basis of the frequency
- Servicing Home Loans for customers of Bank of America and Countrywide financial Legacy
- Worked with Tax Impound & Non-Impound loans department in Voice process for 1 year in Countrywide Legacy
- (Impound loan is when its banks responsibility to pay the taxes on customer's behalf and Non Impound loan is when the customer is liable to pay these taxes themselves.) Worked with Tax Line Set up
- Processing loans and auditing for more than 32 states (United States)
- Refers to Setting up Tax Lines for properties in United States for both impounded & non-impounded account for county and city level
- Worked with Home Retention Department handling home loan modification program
- Worked with Qualified Written Request team handling correspondence addressed to Office of President.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Commerce -
St. Goncalo Garcia College
Higher Secondary Certificate - undefined
Viva College
Secondary School Certificate - undefined
St. Francis High School
Skills
Customer Service Attitude
Basic understanding of Audit & Coaching process
Analytical bend of mind
Good Knowledge of MS Office with excellent knowledge of Power Point
Documentation And Reporting
Report Preparation
MS Excel
Team Collaboration and Leadership
Analytical Thinking
Personal Information
- Passport Number: G8731440
- Date of Birth: 10/28/1986
- Nationality: Indian
- Marital Status: Married
References
- Abhishek Poddar, Director- ICG RISK Management Unit- Citicorp Services India Private Limited, abhishek1.poddar@citi.com
- Paraj Soni, Deputy Manager- BA Continuum India Pvt. Ltd. (Bank of America), 9920939715
Timeline
Quality Intermediate Analyst/ Risk & Control
Citicorp Services India Private LTD.
03.2012 - Current
Quality Leader/Voice & Accent Trainer
Intelenet - Barclays
05.2010 - 03.2012
Team Leader / Process Trainer
BA Continuum India Pvt. Ltd. (Bank of America)
07.2007 - 05.2010
Bachelor of Commerce -
St. Goncalo Garcia College
Higher Secondary Certificate - undefined
Viva College
Secondary School Certificate - undefined
St. Francis High School
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