Summary
Overview
Work History
Education
Skills
Projects
Interests
Timeline
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ANUSREE MANNA

ANUSREE MANNA

PMO Analyst
Kolkata

Summary

Experienced office management and administration professional with 9+ years of experience optimizing productivity, efficiency and service quality across various environments. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

PMO Analyst

WIPRO Technologies
Bangalore
03.2022 - Current
  • Provided management reports
  • Resource planning and allocation
  • Creating Process workflows and charts
  • Simplified communication and team collaboration
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays

Team Leader

WIPRO Ltd.
Hyderabad
10.2019 - 03.2022
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
  • Supervising two queues with 17 team members for revenue and order management process.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Lean project done on Cycle time reduction of work orders.
  • Built strong relationships with customers through positive attitude and attentive response.

Senior Associate

WIPRO Ltd.
Kolkata
03.2016 - 09.2019
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Senior Associate

Akshay Steel Works Pvt. Ltd
Jamshedpur
04.2014 - 02.2016
  • Provided administrative and business support to members of executive management team.

Associate

Indico Motors Pvt. Ltd.
Jamshedpur
11.2013 - 03.2014
  • Provided document management in areas of corporate presentations for business development.
  • Completed staff orientation seminars and events with support staffs.

Education

Bachelor of Science in Information Technology -

Jamshedpur Women's College
Jamshedpur, Jharkhand
06.2010 - 06.2013

Skills

Documentation and Control

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Projects

Lean project on Cycle time reduction of work orders

Interests

Dancing, Singing & Learning new things

Timeline

PMO Analyst

WIPRO Technologies
03.2022 - Current

Team Leader

WIPRO Ltd.
10.2019 - 03.2022

Senior Associate

WIPRO Ltd.
03.2016 - 09.2019

Senior Associate

Akshay Steel Works Pvt. Ltd
04.2014 - 02.2016

Associate

Indico Motors Pvt. Ltd.
11.2013 - 03.2014

Bachelor of Science in Information Technology -

Jamshedpur Women's College
06.2010 - 06.2013

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